Transcription
arbor- ‐UCLAInformatics/pfu@dhs.lacounty.gov/23- ‐Oct- ‐20142.0DHS/jfranco@dhs.lacounty.gov/24- ‐Oct- ‐20142.1Harbor- ‐UCLAInformatics/pfu@dhs.lacounty.gov/30- ‐Oct- ‐20142.2Harbor- ‐UCLAInformatics/pfu@dhs.lacounty.gov/06- ‐Feb- ‐20152.3Harbor- ‐UCLAInformatics/pfu@dhs.lacounty.gov/02- ‐Apr- ‐20152.4Harbor- ‐UCLAInformatics/pfu@dhs.lacounty.gov/21- ‐Nov- ‐2015DHS Remote Access (Adaptive Authentication) Reference Guide – v2.41
.3PrerequisiteSet- ser.6InitialSSLVPNSet- lSSLVPNSet- ancedMacOSXTroubleshooting.27Problem:DonotseeMac- ceptableAntivirus(asof10/18/2015).34DHS Remote Access (Adaptive Authentication) Reference Guide – v2.42
InstallationRequirements1. OperatingSystem:a. MicrosoftWindows7ProfessionalorWindows8/8.1b. MacOSX(10.9or10.10)2. Browser:a. MicrosoftWindows:InternetExplorer,Firefoxb. MacOSX:Safarionly3. Java:a. com/en/download/b. MacOSX:i. download/mac download.jsp?locale- ‐ enii. b/DL15724. iledinstallationinstructions)5. o:https://sslvpn.lacounty.gov/dhsDHS Remote Access (Adaptive Authentication) Reference Guide – v2.43
PrerequisiteSet- ad/mac kimage.Youwillseeaninstallerpackage.Double- wingafterinstallationiscompletedsuccessfully.DHS Remote Access (Adaptive Authentication) Reference Guide – v2.44
AppleJavaforOSX2015- penthediskimage.Double- lly.DHS Remote Access (Adaptive Authentication) Reference Guide – v2.45
edtosign- ‐in.(Don’tpanic.It’sok.)DHS Remote Access (Adaptive Authentication) Reference Guide – v2.46
ttheInternetplug- ‐inssection,MakesurethatAllowPlug- ownboxnexttosslvpn.lacounty.govDHS Remote Access (Adaptive Authentication) Reference Guide – v2.47
de(It’sok,really.Trustus.)8.Youwillseeapop- site.ClickonTrust.DHS Remote Access (Adaptive Authentication) Reference Guide – v2.48
9.ClickonDone.DHS Remote Access (Adaptive Authentication) Reference Guide – v2.49
InitialSSLVPNSet- nt.DHS Remote Access (Adaptive Authentication) Reference Guide – v2.410
.DHS Remote Access (Adaptive Authentication) Reference Guide – v2.411
dytouseDHSRemoteAccess.DHS Remote Access (Adaptive Authentication) Reference Guide – v2.412
.DHS Remote Access (Adaptive Authentication) Reference Guide – v2.413
3.TheJava- ‐basedHostCheckerwillthenrun.HostCheckerisaJava- utermeetstheminimumrequirements.Apop- Checkerislaunching.Ifyoudonotseethefollowingpop- aborwindow)andre- ngs.DHS Remote Access (Adaptive Authentication) Reference Guide – v2.414
p- edintotheSSLVPN.DHS Remote Access (Adaptive Authentication) Reference Guide – v2.415
tion,e.g.PowerChart.DHS Remote Access (Adaptive Authentication) Reference Guide – v2.416
owlogintoORCHID.Notes:1. hroughtheSSLVPN.2. Tosignoutcleanly,pleasecloseyourbrowserwindow.3. AppleiOSdevicesarenotcurrentlysupported.DHS Remote Access (Adaptive Authentication) Reference Guide – v2.417
InitialSSLVPNSet- hroughaseriesofscreenstosetupyouraccount.DHS Remote Access (Adaptive Authentication) Reference Guide – v2.418
.DHS Remote Access (Adaptive Authentication) Reference Guide – v2.419
dytouseDHSRemoteAccess.DHS Remote Access (Adaptive Authentication) Reference Guide – v2.420
eJava- ‐basedHostCheckerwillthenrun.DHS Remote Access (Adaptive Authentication) Reference Guide – v2.421
tthe“sslvpn.lacounty.gov”Javaplug- owerChart.DHS Remote Access (Adaptive Authentication) Reference Guide – v2.422
s:1. hroughtheSSLVPN.2. Tosignoutcleanly,pleasecloseyourbrowserwindow.DHS Remote Access (Adaptive Authentication) Reference Guide – v2.423
AppendixA:CitrixReceiverInstallation1. llydetectthecorrectversiontodownload)2. OpenthedownloadedfileandselectInstall.DHS Remote Access (Adaptive Authentication) Reference Guide – v2.424
Youmayignorethisandclickcancel.4. estart.DHS Remote Access (Adaptive Authentication) Reference Guide – v2.425
lyarerelatedtoJava.Commonerrorsinclude:1. Unsupportedsessionwarning2. otloadPleasetrythefollowingsteps:1. tionshere:http://www.java.com/en/download/help/mac uninstall java.xml2. Rebootyourcomputer3. ReinstalltheJavacomponentsinthefollowingorder:a. va.com/en/download/mac download.jsp?locale- ‐ enb. b/DL15724. port.apple.com/en- ‐us/HT202643tore- ‐enabletheApple- ‐providedJavaSE6webplug- moteaccessonMacOSXdevices.DHS Remote Access (Adaptive Authentication) Reference Guide – v2.426
otseeMac- lvpn.lacounty.gov/DHS1. ully.2. Makesureyouranti- hemostrecentJavaversion.3. aSecurityPromptsDO NOT CHECKDHS Remote Access (Adaptive Authentication) Reference Guide – v2.427
mostrecentJavaupdate1. VerifythattheJavaplug- ”a. GotoSafari Preferencesb. InSecurity,clickonPlug- ‐inSettingsDHS Remote Access (Adaptive Authentication) Reference Guide – v2.428
c. SelecttheJavaplug- o“AllowAlways”and“RuninUnsafeMode”d. lways”and“RuninSafeMode”e. va”inunsafemode2. SafariDHS Remote Access (Adaptive Authentication) Reference Guide – v2.429
icallylaunchaftersuccessfullyloggingintosslvpn1. ClickonJavaSecureApplicationManager2. asswordDHS Remote Access (Adaptive Authentication) Reference Guide – v2.430
3. TheJavaSecureApplicationManagershouldthenload:4. youshouldbeabletoselecttheneededORCHIDdomain:DHS Remote Access (Adaptive Authentication) Reference Guide – v2.431
tlaunchfromCernerMillenniumApplicationPortal1. ngapplication ”boxappear:DHS Remote Access (Adaptive Authentication) Reference Guide – v2.432
2. Ifthisdoesnotappear,reinstallthefollowing:a. JavaforOSX2015- ‐001athttps://support.apple.com/kb/DL1572?locale en USb. itrix- ‐receiver/mac.htmlDHS Remote Access (Adaptive Authentication) Reference Guide – v2.433
AppendixD:AcceptableAntivirus(asof10/18/2015)Anti- TheJava- omakesurethat:1. curityupdates;and2. Theanti- ommonlyavailableandsecurity- ‐compliantanti- dedonend- elow,withtheexceptionofCounty- ‐providedanti- ‐virussoftwareonCounty- dorseanyoftheproductslistedbelow.ProductName1. SophosAntivirus(Mac,Windows)a. ineathttps://www.bol.ucla.edu/software/b. ranetc. (Mac,free)http://www.sophos.com/en- ‐us/products/free- ‐tools/sophos- ‐antivirus- ‐for- ‐mac- ‐home- ‐edition.aspx2. us- ‐en/homepage3. Ad- ‐AwareFreeAntivirus (Windows,free)http://www.lavasoft.com/products/ad aware free.php4. ast.com/index5. r.com/6. F- ‐SecureAnti- ‐Virus(Mac,Windows,paid)https://www.f- ‐secure.com/en US/web/home us/anti- ‐virus7. tego.com/products8. dasecurity.com/usa/homeusers/downloads/9. tp://www.webroot.com/us/en/home/products/avDHS Remote Access (Adaptive Authentication) Reference Guide – v2.434
DHS Remote Access (Adaptive Authentication) Reference Guide – v2.4 3 ! Installation!Requirements) 1. OperatingSystem:! a. MicrosoftWindows7ProfessionalorWindows8/8.1 !File Size: 1MB
