Philips Lifeline CarePartner Communicator

Transcription

Philips Lifeline CarePartnerCommunicator6900/6800/AT Series UnitsUser’s Manual

P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a lImportant Phone NumbersList of My “Responders” and “People to Notify”:“Responders” are people you know whom Lifeline will call to cometo your assistance in case of an emergency. “People to Notify” arepeople who will be notified that you required help but who are notinvolved in coming to your assistance.Please see pages 32-33 for more information.Name2PhoneNumber(s)Do TheyHave a Key?

Table of ContentsContentsYour Philips Lifeline Service. 5Welcome to Philips Lifeline. 6Setting Up Your Lifeline Service. 6Calling for Help. 6Hands-Free Telephone Answering. 8Equipment Service. 8Frequently Asked Questions. 9Your Philips Lifeline Communicator. 13Features. 14Safety Information. 16Cleaning Your Communicator. 17Communicator Battery. 17Frequently Asked Questions. 18Your Personal Help Button. 21About Your Personal Help Button. 22Adjusting Your Help Button Cord and Strap. 24Using the Wrist Strap. 25Cleaning Your Personal Help Button. 26Setting Up a New Personal Help Button. 27Frequently Asked Questions. 28Philips Lifeline 6900/6800/AT Series User’s Manual3

P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a lYour Contact Information. 31What Is a “Responder”?. 32Choosing a Responder. 32Who Are “People to Notify”?. 33Troubleshooting. 35What the Communicator Lights Indicate. 36How to Respond to Announcements. 37Regulatory Compliance. 39FCC and Canadian ACTA Regulations. 40Requirements for the United States. 40Requirements for Canada. 454Contents

ServicePhilips Lifeline 6900/6800/AT Series User’s ManualYour Philips Lifeline ServiceTopics described in this chapter include:Welcome to Philips Lifeline. 6Setting Up Your Lifeline Service. 6Calling for Help. 6Hands-Free Telephone Answering. 8Equipment Service. 8Frequently Asked Questions. 9Philips Lifeline 6900/6800/AT Series User’s Manual5

P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a lWelcome to Philips LifelineThis section discusses everything you will need to know aboutusing your Lifeline Service.Setting Up Your Lifeline ServiceYour Lifeline Communicator must be properly set up, and thecoverage range of your Personal Help Button must be determinedfor your Lifeline Service. Please see the Quick Setup Guideincluded in the box for instructions on how to set up yoursystem and test the coverage range of your Personal Help Button.If you have any questions, please contact Philips Lifeline.Calling for HelpPress the Personal Help Button that you wear or the red HelpButton on the side of your Lifeline Communicator. The LifelineCommunicator beeps and dials the Lifeline Response Center.1. The Communicator calls the Response Center.When it dials the Response Center, the Communicator willrepeatedly say: “Your Help Call is in progress; please wait.”Once it connects with the Response Center, it will say: “Yourcall has been connected; someone will be right with you.”2. The Response Center will answer the call.A Lifeline Personal Response Associate will speak to youthrough the Communicator’s built-in speaker. The LifelinePersonal Response Associate will hear you through theCommunicator’s highly sensitive microphone.6Your Philips Lifeline Service

ServiceNote: If you cannot speak or be heard, the Personal ResponseAssociate will try calling you back on your telephone. If youcannot answer the phone or if the Personal Response Associatecannot hear you, Lifeline will send help to your home.3. The Response Center will assess the situation.The Personal Response Associate will assess the type ofresponse that is needed, determining whether to sendsomeone from your list of Responders or dispatch anemergency service to your home.4. Lifeline will send help.As needed, Lifeline will contact either emergency servicesor Responders from your list until they reach someonewho is available to help you. If Lifeline cannot reach any ofthe Responders you’ve listed, they will dispatch emergencyservices to your home.5. At your request, Lifeline will remain on the line withyou until help arrives.6. Once your Responder or the emergency servicearrives, they will press the flashing Reset Bar to tellLifeline that help has arrived.The Personal Response Associate will contact the householdto see if additional assistance is needed.7. Once help is provided, Lifeline will contact the “Peopleto Notify” you’ve designated, letting them know youneeded help.Philips Lifeline 6900/6800/AT Series User’s Manual7

P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a lHands-Free Telephone AnsweringYour Communicator has a feature that allows you to answerroutine telephone calls by simply pressing your Personal HelpButton while the telephone is ringing.1. When the telephone rings, wait for it to ring at least twotimes, and then press your Personal Help Button to answerthe call.2. Speak in the direction of your Lifeline Communicator.3. When you have finished your conversation, press yourPersonal Help Button again to end the call, or let the otherparty hang up. The Communicator will beep.Equipment ServiceEvery Communicator and Personal Help Button is manufacturedto high quality standards. Philips Lifeline equipment can only befactory-serviced by Philips Lifeline. For information on obtainingservice or repairs, call Philips Lifeline.8Your Philips Lifeline Service

ServiceFrequently Asked QuestionsWhat happens if I send a Help Call and the ResponseCenter can’t hear me?The Lifeline Personal Response Associate will probably be ableto hear you through the highly sensitive microphone. However, ifyou cannot speak or be heard, Lifeline will call your home phone.If no one answers and you still cannot be contacted, help willautomatically be sent.What if I move to a different home or apartment?We can transfer your service to your new or second home. Justgive Lifeline a few weeks’ notice to make the change. To arrangethis, call Philips Lifeline.What if I spend part of the year in another home?We can transfer your service for the time you are at your otherhome. Just give Lifeline a few weeks’ notice to make the change.To arrange this, call Philips Lifeline.Can Lifeline be used if I have DSL Internet service on thesame telephone line?Yes, but a DSL filter must be installed on the phone line. Contactyour phone company to obtain a DSL filter or purchase one froma local electronics store (e.g., Radio Shack).Philips Lifeline 6900/6800/AT Series User’s Manual9

P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a lCan Lifeline be used with digital or Internet-based (VoIP)phone service?Lifeline can be used on either traditional or VoIP-based phoneservice. But please be prudent with the provider you choose.There are differences in the quality of service from differentproviders, and not all providers are required to uphold theregulated standards of service. If there are service interruptionson your phone service, you may not be able to place a Help Callto Lifeline.Can two people in the same household both havethe Lifeline Service?Yes. To get more information regarding this, please contactPhilips Lifeline.10Your Philips Lifeline Service

ServicePhilips Lifeline 6900/6800/AT Series User’s Manual11

12Your Philips Lifeline CommunicatorP h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a l

Philips Lifeline 6900/6800/AT Series User’s ManualCommunicatorYour Philips LifelineCommunicatorTopics described in this chapter include:Features.14Safety Information.16Cleaning Your Communicator.17Communicator Battery.17Frequently Asked Questions.18Philips Lifeline 6900/6800/AT Series User’s Manual13

P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a lFeatures: FrontAntennaReceives the signalfrom your PersonalHelp ButtonYellow Status LightWill flash when the ResetBar needs to be pressedReset Bar Used during thesetup process Is pressed to hearwhat is wrong whenthe yellow andgreen lights areflashing Is pressed byResponders toinform Lifeline thatyou have beenassisted after a helpcall has been placedGreen Status LightRed Help ButtonSends a signal to theResponse Centerwhen pressedWill light up whenpower is supplied tothe unit and will flash ifthere is a problem orthe phone is in useRed Status LightWill flash when a helpcall is in progressSee the Troubleshooting Guide on page 37 for moreinformation about what to do if the lights are flashing.14Your Philips Lifeline Communicator

Features: BackPower SwitchMust be on at alltimes for your Lifelineservice to workCommunicatorPower ConnectorConnects theCommunicator to thewall and provides powerPurple Phone Cord JackConnects your own phone toyour Communicator (optional)Telephone ConnectorConnects yourCommunicator to yourhousehold phone jackVolume ControlControls the volume levelof the Lifeline Associateand the voice promptsPhilips Lifeline 6900/6800/AT Series User’s Manual15

P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a lSafety Information1. The Communicator must be placed in an indoor living area.2. If any phones are left off the hook, there will not be a dial toneand the Communicator will not be able to place a Help Call.This problem can be addressed by plugging the Communicatorphone cord into an RJ31X/CA38A type jack, which yourphone company may be able to assist you with.3. Care should be taken to not block the microphone hole onthe bottom of the unit when selecting the installation location.(For example, do not place it on a tablecloth.)4. Make sure you do not plug your Communicator into anelectrical outlet that is controlled by a wall switch, becausesomeone could accidentally turn off the wall switch and shutoff the power to your Communicator.5. Make sure your Communicator is away from any clutter orany object that might block its ability to receive a signal fromthe Personal Help Button. The Communicator should notbe placed on or near your refrigerator or any type of metalcabinet or bookcase, since this may limit the effective range ofthe Personal Help Button.6. This product cannot be used on party lines.7. To reduce the risk of electrical shock or fire, do not place theCommunicator in or near water or other liquids.8. Do not abuse the cords. Never carry the Communicator bythe cord or yank the cord to disconnect it from an electricaloutlet. Instead, grasp the plug and pull to disconnect.16Your Philips Lifeline Communicator

Cleaning Your CommunicatorCommunicatorKeep the Communicator free of dust by wiping it with a softcotton cloth. If additional cleaning is required, follow the stepsbelow:1. Turn the POWER switch OFF, and unplug the power cordfrom the electrical outlet. Unplug the telephone cord fromthe wall jack. Note: You cannot use your Lifeline Service tocall for help while the Communicator is turned off or thetelephone cord is disconnected. Accordingly, you may wishto have a family member or caregiver present while you arecleaning your Communicator.2. Slightly dampen a soft cloth with a mild all-purpose cleanerand gently wipe surfaces clean. Do not use detergent orabrasive cleaners on your Communicator.3. Reconnect the power cord to the electrical outlet, reconnectthe telephone cord to the wall jack, and then turn thePOWER switch back ON.4. Test your system by pressing your Personal Help Buttonand speaking through the Communicator with the ResponseCenter.Caution: Do not use spray cleaners directly on yourCommunicator. Excessive moisture could get inside the unit andcause damage.Communicator BatteryYour Communicator uses a factory-installed battery located in thebattery compartment beneath the unit. This battery will provideup to 30 hours of backup should you lose power. Lifeline willnotify you if this battery needs to be replaced.Philips Lifeline 6900/6800/AT Series User’s Manual17

P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a lFrequently Asked QuestionsHow can I be sure my Lifeline Communicator is working?The Communicator is working properly if the green status lighton it is showing a steady green. If the green and yellow lights areflashing, press the Reset Bar to hear what is wrong.How far away from the Communicator will the PersonalHelp Button work?You can be in another room or on a different floor of your home,but the range varies from home to home. When you set up yourCommunicator, you should test your button’s signal range todetermine if it works outside on your porch, in your garden, orelsewhere around the house. The unit will not work in the car, atthe grocery store, or away from your home. See the Quick SetupGuide for instructions.Why do I need to place the Communicator on a hardsurface?It is important to place the Communicator on a hard surfacebecause the microphone that is used to hear your voice is locatedon the bottom of the unit, and a hard surface is required toprovide its excellent voice coverage.Do I need to change the battery in the Communicator?No. Lifeline will take care of the battery being replaced. If youhave any questions, please contact Philips Lifeline.18Your Philips Lifeline Communicator

Philips Lifeline 6900/6800/AT Series User’s ManualCommunicatorWhat is the difference between the red Help Button onthe Communicator and the Personal Help Button aroundmy neck or on my wrist?They both function in the same way, placing calls to our ResponseCenter when pressed. But the button around your neck (or onyour wrist) is always with you, so it is more convenient to usesince you are not always near your Lifeline Communicator.19

20Your Personal Help ButtonP h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a l

Philips Lifeline 6900/6800/AT Series User’s ManualYour Personal Help ButtonTopics described in this chapter include:About Your Personal Help Button.22Personal Help ButtonAdjusting Your Help Button Cord and Strap.24Using the Wrist Strap.25Cleaning Your Personal Help Button.26Setting Up a New Personal Help Button.27Frequently Asked Questions.28Philips Lifeline 6900/6800/AT Series User’s Manual21

P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a lAbout Your Personal Help ButtonYour Lifeline Communicator allows you to summon assistance24 hours a day by simply pressing your waterproof PersonalHelp Button.When you press your Personal Help Button, it transmits a signalto your Lifeline Communicator. The Communicator then calls theLifeline Response Center for you.Important Reminders1. Wear your Personal Help Button in your home at all times,especially while sleeping and bathing. The bathroom is often aplace where people fall and need help.2. Your Personal Help Button is waterproof and dustproof, and itshould be worn in the shower or bath.3. Your Personal Help Button is not a microphone, so you don’ttalk into it. Instead, you press the Personal Help Button andyour Communicator hears your voice.22Your Personal Help Button

Your welcomecall is being dialed.Please wait.Hello, Mrs. Smith.Thank you forchoosing Lifeline.My name is . . .123Personal Help Button4. You may order additional Personal Help Buttons for othermembers of your household. Contact Philips Lifeline.5. Be sure to test the range of your Personal Help Buttonwhen you set up the system. See the Quick Setup Guide forinstructions.6. Do not remove the label on the back of the Personal HelpButton. The label ensures that your Personal Help Buttonremains waterproof. If the label is removed, peeling off, ordamaged in any way, please contact Philips Lifeline.7. Do not put your Personal Help Button through the clotheswasher or dryer.8. Your Personal Help Button can only be serviced in the factory.There are no user-replaceable parts inside the Personal HelpButton.Philips Lifeline 6900/6800/AT Series User’s Manual23

P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a lAdjusting Your Personal Help ButtonNeck Cord and StrapTo shorten:With a tab between yourfirst finger and thumb ofeach hand, slide both tabsapart in line with yourshoulders.To lengthen:Pull one strand of theneck cord while sliding thetab to the back. Repeat onthe other side.24Your Personal Help Button

Using the Wrist StrapCall Philips Lifeline if you prefer a wrist strap and need one sentto you.To attach:1. Move the power switch on the backof the Lifeline Communicator to theOFF position before attaching thewrist strap.Personal Help Button2. Remove the watch pins at each end ofthe button by inserting a small paperclip or similar tool into the holeslocated on both outside edges.3. Position the wrist strap over the backof the button.4. Insert the watch pins over the wriststrap into the pin holes.5. Be sure to move the powerswitch on the back of the LifelineCommunicator to the ON position.To adjust:1. Lift the fastener to loosen the wriststrap.2. Adjust the wrist strap to the desiredlength and close the fastener. Thewrist strap will slide easily on and offthe wrist, with no further adjustmentneeded.Philips Lifeline 6900/6800/AT Series User’s Manual25

P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a lCleaning Your Personal Help ButtonYour Personal Help Button is completely waterproof, so you cansubmerge it in warm water for easy cleaning.1. Turn the POWER switch on the back of your Communicatorto the OFF position. This ensures that a false Help Call won’tbe sent while you are cleaning your Personal Help Button.Note: You cannot use your Lifeline Service to call for helpwhile the Communicator is turned off. Accordingly, you maywish to have a family member or caregiver present while youare cleaning your Personal Help Button.2. Wash your wrist strap or adjustable neck cord with a mildliquid dishwashing detergent.3. The Personal Help Button should be wiped down withisopropyl (rubbing) alcohol. Do not soak it in the alcohol,however.4. Blot excess moisture with a towel and allow the device toair-dry.5. Turn the POWER switch

Philips Lifeline 6900/6800/AT Series User’s Manual 6 Welcome to Philips Lifeline This section discusses everything you will need to know about using your Lifeline Service. Setting Up Your Lifeline Service Your Lifeline Communicator must be properly set up, and the coverage range of your Personal Help Button must be determinedFile Size: 1MB