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RAFTFPODPhilips LifelineMedical Alert ServiceIncludes: GoSafe Mobile System and HomeSafe SystemInstructions for useFor Internal Use

ContentsAFTPhilips Lifeline Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xWelcome to Philips LifelineSetting up your Lifeline ServiceResponders and People to NotifyCalling for help inside your homeSetting up a new Help ButtonSignal RangeBattery informationEquipment serviceImportant notesRHomeSafe System and GoSafe Mobile SystemCommunicators – General Information. . . . . . . . . . . . . . . . xxSafety information regarding the Home CommunicatorCleaningBackup batteryDLandline Communicator (7000L) . . . . . . . . . . . . . . . . . . . . . xxDescriptionSafety informationWireless Communicator (7000C). . . . . . . . . . . . . . . . . . . . . xxDescriptionSafety informationHomeSafe System and GoSafe Mobile SystemHelp Buttons – General Information . . . . . . . . . . . . . . . . . . xxWarnings and CautionsCleaning2For Internal Use

HomeSafe Personal Help Buttons(7000PHB or 7000PHW). . . . . . . . . . . . . . . . . . . . . . . . . . . . xxDescriptionUsing the Wrist StrapRecommended usageAFTHomeSafe AutoAlert Button (7000AHB) . . . . . . . . . . . . . . xxCautionsFeaturesCompatible Home CommunicatorsWhat to expect if you fallBatteryRecommended usageDRGoSafe Mobile Button (7000MHB). . . . . . . . . . . . . . . . . . . . xxCautionsFeaturesCalling for help away from homeWhat to expect if you fallCharging the batterySleep modeRecommended usageMobile Button warrantyRegulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxFCC RegulationsExplanation of symbolsRequirements for the United StatesAdditional Warnings and CautionsFor Internal Use3

Philips Lifeline ServiceWelcome to Philips LifelineThank you for choosing the Philips Lifeline Medical Alert Service.These Instructions for Use will provide you with information about yourequipment and the Lifeline Medical Alert Service. Please read the manualcarefully, and if you have questions, call Lifeline at any time. Please savethis manual in case you need to refer to it later.DRAFTThis manual covers the following:Landline Communicator (7000L)A Home Communicator that connects to Lifeline using your home’sexisting landline telephone service. Landline telephone service is required.Wireless Communicator (7000C)A Home Communicator that connects to Lifeline using a cellularnetwork. Cellular service is provided as part of your Lifeline Service and isdependant upon cellular network coverage.4For Internal UseHelp call inprogress.

HomeSafePersonalHelp Button(7000PHB and7000PHW) T GoSafeMobile Button(7000MHB)AFWorks inside yourhomeWorks outside* yourhomeCan be worn as apendantCan be worn on a Help call inprogress.wristbandPlease wait.**Detects Helpfalls callin inyourprogress.homeHelp call inPleasewait.progress.**Detects fallsPleasewait.outside* your homeHas a built-in speakerand microphoneHomeSafeAutoAlertButton(7000AHB) Hello, Mrs. Smith.Welcome toPhilips Lifeline.Hello, Mrs. Smith.Welcometo Smith.Hello, Mrs.PhilipsLifeline. toWelcomePhilips Lifeline. DR * When access to a cellular network is available.** Not all falls can be detected. If you fall and need help, press your Help Button.Setting up your Lifeline ServiceBefore you can use your system, your Home Communicator must beproperly set up, and the coverage range of your Help Button must bedetermined for your Lifeline Service. Please see the Quick Setup Guide forinstructions on how to set up your system and test the coverage range ofyour Help Button. If you have any questions, please contact Lifeline.For Internal Use5

Responders and People to NotifyWhat is a “Responder”?As a Lifeline subscriber, you should have designated people who haveagreed to be “Responders.” These are people whom Lifeline should callin an emergency, when appropriate. Examples include: neighbors, friends,relatives, your current nursing aide, etc.Choosing a ResponderIt is best to choose a Responder who:T Has a key to your home or knows where one is located (perhaps in akey lockbox)AF Could come to help you at different times of the day or night Lives or works within 10 minutes of where you live Has a phone, preferably a cell phoneR Ideally has a driver’s license and access to a vehicleIf you are using the GoSafe System, choose a Responder who can also:D Drive to your location, whether you are at home or away from home,and provide help if neededInformation Lifeline needs about RespondersPlease ensure that Lifeline has the following information about eachperson acting as a Responder: Name Phone numbers – home, work and cell phone. Whether or not the Responder has a key to your home.6For Internal Use

It’s very important that you keep your Responders and their contactinformation up to date. Remember to contact Lifeline if one of yourResponders is no longer able to assist you or if they get a new telephonenumber.Please contact Lifeline for any questions about selecting or being aResponder.AFTWho are “People to Notify”?If you call for help, Lifeline will contact the “People to Notify” to letthem know that you received assistance. “People to Notify” will not becontacted to help you, unless they are also on your list of “Responders.”Calling for help inside your homeDR1. Press the Help Button that you wear or the gray Help Button on thetop of your Home Communicator. You can press either button, butyou do not need to press both. The Home Communicator will beepand dial the Lifeline Response Center.Note: The Response Center is available 24 hours a day, 365 days a year.A trained Personal Response Associate is always available to assist you.Help call inprogress.Please wait.For Internal UseHello, Mrs. Smith.Welcome toPhilips Lifeline.7

2. The Home Communicator calls the Response Center. When it dialsthe Response Center, the Home Communicator will repeatedly say:“Your Help Call is in progress; please wait.” Once it connects with theResponse Center, it will say: “Your call has been connected; someonewill be right with you.”3. The Response Center will answer the call. A Response Associatewill speak to you through the Home Communicator’s built-in speakerand hear you through the Home Communicator’s highly sensitivemicrophone. He/she will ask if you need help. If you do not need help,just tell the Response Associate that help is not needed.AFTNote: If you cannot speak or be heard, the Response Associate will trycalling you back. If you cannot answer or if the Response Associate cannothear you, Lifeline will contact your Responder or emergency services.R4. The Response Center will assess the situation. The ResponseAssociate will assess the situation and determine what type ofassistance you need.D5. Lifeline will contact Responders. As needed, Lifeline will contact eitherResponders from the list you have provided, or, emergency services toassist you. If Lifeline cannot reach any of the Responders you’ve listed,they will contact emergency services to send help to your home.6. Once your Responder or the emergency service arrives, they shouldpress your Help Button to let Lifeline know that help has arrived. TheResponse Associate will contact the household to confirm that youreceived the help that you needed.7. Once Lifeline confirms that you have been assisted, a ResponseAssociate will contact the “People to Notify” you’ve designated,letting them know you needed and received help.8For Internal Use

Accidental help calls: If you accidentally press your Help Button, aResponse Associate will respond to your call and ask if you need help.Just tell them that it was pressed accidentally and that you do not needassistance. Don’t be concerned that you are bothering Lifeline; we justwant to be sure that you are all right.Setting up a new Help ButtonTIf you receive a replacement Help Button, you will need to set it up towork with your Home Communicator. You’ll need to be within arm’sreach of the Home Communicator to set up your replacement HelpButton.AFIf more than one Help Button is used in your home, gather them all forthis process. You will need to reprogram them all, even if you are onlyreplacing one of them.R1. Make sure that your Home Communicator is ON and that you haveyour replacement Help Button in hand.D2. PRESS and HOLD DOWN theMessage button on the HomeCommunicator. The HomeCommunicator will beep andannounce: “Continue to hold theMessage button for AutoLearn. Whenyou are ready for Range Test, pleaserelease the Message button.”Do not release the Message button until you get to Step 5.For Internal Use9

3. Continue to hold down the Message button on your HomeCommunicator. With your other hand, press the Help Button until youhear a long beep and a voice announcement saying: “Your Lifeline HelpButton is now auto-learned and ready to use.” This will indicate thatthe Help Button is working with the Home Communicator.4. After you’ve heard the announcement, release the Help Button.T5. Repeat steps 3 and 4 to reprogram all the other Help Buttons in yourhome. Then, release the Message button on the Home Communicator.The Home Communicator will announce: “Please press the flashinggreen Message button after you have completed the range test. BeginSignal Range Test.”AF6. Press your Help Button. The Home Communicator will beep and thelight on your Help Button will flash green to indicate that the HomeCommunicator has received the signal.R7. Move to other parts of your home and press your Help Button again.Listen for the beep and check to see if the green light is flashing.D8. Once you have tested different locations in your home andimmediately outside your home, return to the Home Communicatorand press the flashing green Message button.10For Internal Use

Signal RangeCAUTIONThe Help Button is a radio frequency (RF) device that transmits a signalto a compatible Lifeline Home Communicator. The Home Communicatormust be properly set up, and the coverage range of the Help Buttonmust be tested prior to use. Please see the Quick Start Guide included inthe box with the Home Communicator for instructions on how to set upyour system and test the coverage range of your Help Button.RAFTYour Help Button and Home Communicator provide coverage insideyour home and may provide coverage in the area immediately outside (inthe yard, etc.). If you live in an apartment building or condominium, youmay have coverage in areas immediately outside your apartment (e.g., thehallway, stairway, or another floor of the building). A Signal Range Test isrequired to determine which areas are covered. Be sure to thoroughlytest the coverage range of the system in all areas of your home.DThe signal range may be adversely affected by many things, including: Use in an elevator A body or other large mass covering the Help Button(e.g., a person on top of it) Building materials (e.g., concrete, metal, etc.) Submersion in liquid (while the Help Button itself is waterproof, the signal itsends may be adversely affected if the Button is activated while submergedin liquid)For Internal Use11