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TRAINING AND MOTIVATION:KEY TO A QUALITY AND PRODUCTIVITY-DRIVEN COMPANY CULTUREByLUIS M. CAICEDOA THESIS PRESENTED TO THE GRADUATE SCHOOLOF THE UNIVERSITY OF FLORIDA IN PARTIAL FULFILLMENTOF THE REQUIREMENTS FOR THE DEGREE OFMASTER OF SCIENCE IN BUILDING CONSTRUCTIONUNIVERSITY OF FLORIDA2003
Copyright 2003ByLuis M. Caicedo
ACKNOWLEDGMENTSI would like to thank my family, friends, and all of those professors who made myyears at the University of Florida so enriching. Sincere thanks go to my mother foralways being there for me every step of the way. I thank you Nauro, Inc. for technicalhelp with the web-survey. I also thank my committee (Drs. Robert Cox, Raymond Issa,and Robert Stroh) for their support with my thesis.iii
TABLE OF CONTENTSpageACKNOWLEDGMENTS . iiiLIST OF TABLES. viLIST OF FIGURES . vii1 INTRODUCTION .1Problem Statement . 1Objectives of Study. 2Scope and Limitations. 2Methodology Overview . 3Thesis Overview . 42 LITERATURE REVIEW .5Introduction. 5Training Factors Involving Quality . 6Implementing Training into Company Culture. 12Motivation Factor in Productivity. 13Implementing Motivation into Company Culture. 17Summary of Literature Review. 203 METHODOLOGY .23Research Methodology . 23Survey Overview . 25Website Survey . 274 DATA ANALYSIS AND RESULTS.29Summary of Literature Review Results. 29Survey Data Analysis. 29Survey Response Breakdown . 30Group/Category Analysis. 31Participant Demographics. 32Personal Profile . 32Company Profile . 37iv
Company Training Implementation Profile . 39Company Motivation Implementation Profile . 44Quality Performance through Training. 50Productivity Performance through Motivation . 55Effects of Training and Motivation on Employee Turnover . 62Effects of Training and Motivation on Employee Satisfaction . 66Characteristics of Effective Training Implementation. 69Characteristics of Effective Motivation Implementation. 78Improvement Areas to Effective Training and Motivation. 87Summary of Survey Results . 925 CONCLUSIONS AND RECOMMENDATIONS .94Introduction. 94Conclusions. 95Recommendations for Future Research. 96APPENDIXA EXECUTIVE-LEVEL SURVEY (S1) .98B PROJECT-LEVEL SURVEY (S2) .102C SURVEY-PARTICIPANT INVITATION LETTER .109D SURVEY WEB PAGES .111E SURVEY ROUGH DATA ANALYSIS .116F SURVEY RESULTS SPREADSHEETS .199G RECOMMENDED SURVEY FOR FUTURE RESEARCH .216LIST OF REFERENCES.218BIOGRAPHICAL SKETCH .220v
LIST OF TABLESTablepage3-1Overview of surveys.254-1Categorized survey responses .304-2Maximum performance potential through motivation .574-3Identifying statements to effective training implementation.714-4Well-defined training program.734-5Quality performance through training.744-6Quality awareness through training.744-7New methods and innovations through training.754-8Task efficiency through training .764-9Teamwork through training.764-10 Personnel training coverage.774-11 Identifying statements to effective motivation implementation.804-12 Employee performance recognition .824-13 Valuing employee-opinion .834-14 Valuable incentives .834-15 Competitive company benefits.844-16 Motivation's significance to productivity .854-17 Driving performance with employee motivation .854-18 Company incentives on employee productivity .86vi
LIST OF FIGURESpageFigure2-1Quality and productivity roadmap.223-1Methodology flow chart .243-2Closed loop surveying .274-1Executive level participants.324-2Project level participants .334-3Years with company (ALL) .344-4Years with company (EXEC).344-5Years with company (PROJ).354-6Years working in the industry (ALL).354-7Years working in the industry (EXEC) .364-8Years working in the industry (PROJ) .364-9Estimated annual volume .374-10 Average project size .384-11 Years in business .384-12 Estimate # of employees.394-13 Companies implementing training programs .394-14 Personnel receiving training .404-15 Length of establishment of training program .404-16 Source of training .414-17 Investment on training.414-18 Mandatory company training .424-19 Training/educational seminars offered .434-20 Minimum hours of training per project-level employee .43vii
4-21 Workforce taking advantage of training.444-22 Mentor program.454-23 Employee performance reviews (newly hired) .454-24 Employee performance reviews (not newly hired) .464-25 Continuing-education program benefits.464-26 Companies offering formal employee-recognition events .474-27 Formal employee-recognition events held annually .474-28 Company-sponsored social activities held annually .484-29 Performance incentives .484-30 Open communication tools.494-31 Companies offering competitive employee benefits .494-32 Training’s influence on quality work .504-33 Quality training and punch-list items .514-34 Training and employee development .524-35 Training’s influence on task efficiency .534-36 Well-defined training program.544-37 Need for training .544-38 Motivation for a productivity-driven company .554-39 Company motivating environment .564-40 Maximum performance potential through motivation .574-41 Companies on employee recognition .584-42 Employee productivity and performance/salary reviews .594-43 Feeling valued and appreciated effect on motivation.604-44 Valuing employee opinion .
driven company culture were training and motivation, as revealed in the literature review and supported by the survey results. Effective training is key to quality
