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User Environment Management (UEM)SmackdownAuthor(s) :Ruben SpruijtVersion:2.1Date:February 2014
User Environment ManagementSmackdown 2014 PQR, all rights reserved.All rights reserved. Specifications are subject to change without notice. PQR, the PQR logo and its tagline Eenvoudin ICT are trademarks or registered trademarks of PQR in the Netherlands and/or other countries. All other brandsor products mentioned in this document are trademarks or registered trademarks of their respective holders andshould be treated as such.Version 2.1February 2014Page i
User Environment ManagementSmackdownCONTENT1.Introduction .11.11.21.31.41.52.Objectives .1Intended Audience .1Vendor Involvement .1Suggestions and improvements .1Contact .2About.32.12.22.33.About PQR .3Acknowledgments.3Quote’s .6User Environment Management y .7The essence of Application and Desktop Delivery .8Layering the Cake and Application Delivery .8User Centric Computing .9The essence of User Environment Management (UEM) .10The History of UEM .11Why UEM? .11UEM Functionality.12UEM Strategy .13Desktop Transformation requires User Environment Management .16What’s in a name? .18Frequently Asked Questions (FAQ) .22UEM Functionality.264.14.24.34.44.54.64.75.User Profile Management .26User Personalization, Application and Desktop Management .30Application Access Control, Security Management and User Rights Management .30Resource Management .31License Management .31Monitoring, Auditing and Reporting .32Configuration within Application Delivery .32Solution Overview .355.15.25.35.4Version 2.1Introduction .35Vendor matrix, who has focus on what!? .36Appsense .37Citrix .42February 2014Page ii
User Environment 5.145.155.166.Immidio .45Liquidware Labs .50Microsoft (Group Policy, Group Policy Preferences and AGPM) .53Microsoft User Experience Virtualization (UE-V) 2.0 .57Norskale VUEM .59PolicyPak Software.62Quest (Dell) .68RES Software .69Scense .75Tricerat .79Unidesk .82VMware View Persona Management .86UEM features Comparison .886.16.26.36.46.56.66.76.86.96.10Introduction .88Roadmap and Future additions .90Feature Compare Matrix.91Generic features and functionality .92User Profile Management .102User Personalization, Application and Desktop Management .106Application Access Control, Security Management .114Resource Management .120License Management .122Monitoring, Auditing and Reporting .1247.Conclusion .1298.Change Log .1319.Appendix: A-Team (PQR) members .138Version 2.1February 2014Page iii
User Environment ManagementSmackdown1.INTRODUCTIONDo you want to know the different User Environment Management solutions? Do you want toknow the role of UEM in Application and Desktop Delivery solutions such as VDI? Are you looking for insights into User Environment Management? Are you looking for an independentoverview of the User Environment Management (UEM) solutions and curious about the different features- and functions each UEM vendor is offering? If so, this is the whitepaper youMUST read!In the current market, there is an increasing demand for unbiased information about User Environment Management solutions. This white paper focuses on solutions that are anticipatedto have an important role in User Environment Management. An overview of features hasbeen created to enable a better understanding and comparison of capabilities1.1OBJECTIVESThe overall goal of this whitepaper is to share information about: 1.2What is User Environment Management?Explain the pros and cons of User Environment Management.Describe the strategic questions and functionality of UEM solutions.User Environment Management functionality and solutions overview.Describe the different UEM vendors and their solutions.Compare the functionality and features of various UEM solutions.INTENDED AUDIENCEThis document is intended for IT Managers, Architects, Analysts, System Administrators and ITProfessionals in general who are responsible for and/or interested in designing, implementingand maintaining User Environment Management solutions.1.3VENDOR INVOLVEMENTAll major vendors whose products are analyzed and described in the feature comparison havebeen approached in advance to create awareness of this whitepaper and discuss the differentfeatures and functionality.1.4SUGGESTIONS AND IMPROVEMENTSWe’ve done our best to be truthful, clear, complete and accurate in investigating and writingdown the different solutions. Our goal is to write an unbiased objective document where possible, which is valuable for the readers. If you have any comments, corrections or suggestionsfor improvements of this document, we want to hear from you. We appreciate your feedback.Please send e-mail Ruben Spruijt (rsp@pqr.nl) include the product name and version numberand the title of the document in your message.Version 2.1February 2014Page 1
User Environment ManagementSmackdown1.5CONTACTPQR; Tel: 31 (0)30 6629729E-mail: info@pqr.nl; www.pqr.com;Twitter: http://www.twitter.com/pqrnlTHIS DOCUMENT IS PROVIDED "AS IS"WITHOUT WARRANTY OF ANY KINDFOR REFERENCE PURPOSES ONLYCOPYRIGHT PQRPUBLISHING IN PART OR WHOLE IS PROHIBITED WITHOUT WRITTEN APPROVALVersion 2.1February 2014Page 2
User Environment ManagementSmackdown2.ABOUT2.1ABOUT PQRPQR is a professional ICT infrastructure company focusing on the availability of data, applications and workspaces with optimized user experience in a secure and manageable way. PQRprovides its customers innovative ICT solutions, from on premise to cloud management, without processes getting complex. Simplicity in ICT, that’s what PQR stands for.PQR has traceable references and a wide range of expertise in the field, proven by many of ourhigh partner statuses and certifications. PQR is a Citrix Platinum Solution Advisor, HDS Tier 1Platinum Partner, HP GOLD Preferred Partner, Microsoft Gold Partner, NetApp Star Partner,RES Platinum Reseller, VMware Premier Partner en VMware Gold Authorized Consultant Partner. PQR’s approach is based on four main pillars: Data & System Availability;Application & Desktop Delivery ;Secure Access & Secure Networking;Advanced IT Infrastructure & (Cloud) Management.PQR, founded in 1990, is headquartered in De Meern and has over 107 employees. In fiscalyear 2011/2012 posted sales of 94.9 million and a net after tax profit of 4.6 million havebeen recorded. www.pqr.com2.2ACKNOWLEDGMENTSTeam leaderRuben Spruijt is CTO and focuses primarily on Enterprise Mobility, Virtualization,Application and Desktop Delivery – tomorrow’s workspace. He is actively involved in determining PQR’s vision and strategy. Ruben is a Microsoft Most Valuable Professional (MVP), Citrix Technology Professional (CTP) and VMware vExpert and is the only European with these three virtualization awards. He givescustomers advice and has them benefit from his expertise; he motivates his colleagues and writes blogs, articles and opinion pieces on a regular basis. Duringpresentations in several national and international congresses, Ruben shares histhoughts and knowledge on application and desktop delivery, and on virtualization solutions.To contact Ruben at rsp@pqr.nl or on twitterVersion 2.1February 2014Page 3
User Environment ManagementSmackdownSpecial thanks for Aaron Parker: Experienced Solutions Architect witha highly technical and specialized background. Skilled in the art ofcommunicating and presenting to all levels. Assists customers in turning business requirements into strategies and converged solutions forEnd User Computing, Desktop Virtualization, BYOD, MDM, MAM andMIM.Awarded for community leadership and involvement with Citrix Technology Professional (since 2012), Microsoft MVP (2011, 2012, and2013) and AppSense Community Advisor (since 2012). Regular speakerat events including Citrix Synergy (US/EU), BriForum (US/EU), E2EVC and the UK Citrix UserGroup. You can find him blogging at stealthpuppy.com or contributing to and moderating theTechNet App-V forums. Based in London, UK with an understanding family. To contact Aarondirectly send an email to aaron@stealthpuppy.com Follow Aaron on twitter: @stealthpuppyJeremy Moskowitz, Group Policy MVP: Jeremy is an 11-year recipientof the Microsoft Group Policy MVP award and runs GPanswers.com forGroup Policy training and consulting. He also leads the solutions designat PolicyPak Software. Jeremy contributed the Microsoft Group Policyand Microsoft UE-V sections as well as the PolicyPak section. FollowJeremy on twitter @jeremymoskowitz or at www.GPanswers.com orwww.PolicyPak.comPersonal note from Ruben: I would give a special thanks to Aaron andJeremy who simply did an incredible job in investigating and reviewing various User ProfileManagement solutions and contributing to the white paper. The amount of effort and privatetime spend is extraordinary Thanks!!Community effortA BIG thanks to: Rob Aarts and Jurjen van Leeuwen.Thanks for their effort and support in reviewing this whitepaper.A-Team!Only through the effort and persistence of the ‘PQR - UEM Smackdown’ team we achieved thegoals, a big thanks to them!Team MemberRob BeekmansMatthijs HaverinkSven HuismanJits LangedijkAnton van PeltPeter SterkVersion 2.1Job descriptionSr. Solutions ArchitectFebruary pe@pqr.nlpst@pqr.nlTwitter@robbeekmans@vf matt@svenh@jrlangedijk@antonvanpelt@petersterkPage 4
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User Environment ManagementSmackdown2.3QUOTE’S"Whether you want to get the latest insights on desktop virtualization or you are new to thespace and need to quickly understand it, the UEM Smackdown is the essential guide to read. Itprovides detailed analysis of the different offerings in the market today and gives an overviewof the strategic questions one should evaluate. This guide will be an excellent companion onyour Application and Desktop Delivery journey. Kudos to PQR for their continuing effort."Bob Janssen, CTO and Founder, RES Software"As the UEM space continues to grow and mature, the capabilities of the solutions and products in this space are evolving - PQR's UEM Smackdown educates the world on the depth andcomplexity of delivering true User Environment Management, and highlights the many different areas of functionality required for a comprehensive solution that can scale for organizations of all sizes. It is important for the technical community to have an independent, detailedreview of UEM solutions and at AppSense, we're delighted to see PQR fill that void."Jon Rolls, VP Product Management, Appsense“The UEM Smackdown is a good resource for starting your evaluation of UEM products. Desktop transformation involves many steps and User Management is an important one to getright. Choosing the best solution for your organization based on architecture, features, andvalue is essential and the UEM Smackdown of PQR brings this information together in one document.”Jason Mattox, CTO, Liquidware LabsVersion 2.1February 2014Page 6
User Environment ManagementSmackdown3.USER ENVIRONMENT MANAGEMENT3.1STRATEGYIf there is a trendy word in the IT industry, then, as well as Cloud Computing, this has to be“virtualization”. Virtualization is nothing more than the decoupling of IT resources. The mostcommon forms of virtualization include network, storage, hardware / server, desktop and application virtualization.Application and Desktop Delivery is a process which has the goal of offering applications independent of location and workstation, so that the user can work onsite, online, offsite and offline anywhere and at any time. The dynamic delivery of applications is an essential functionality and part of a broader strategy of an optimized Desktop. Managing the User Environmentand various Devices is a key element in maintaining the Application and Desktop Delivery infrastructure.When studying and determining which Application and Desktop Delivery Solution and UserEnvironment and Client Device Management solution best suits the users and your organization, it is essential that you ask yourself three questions:1. What is the execution platform for the applications?Within the execution platform, system resources such as the CPU, memory, disk and networkare used in order to execute the Windows and web-architected applications. The most frequently used execution platforms include: Desktop, Laptop, Mobile Smartphone, Virtual Desktop Infrastructure and Remote Desktop Services. The choice of execution platform is the mostfundamental decision made! The applications are executed locally on the device or centrally ina datacenter. Every platform has its own characteristics. In practice, every organization actually possesses a mixture of workstation access scenarios. The theories: “Less is more”, “Cut outthe exceptions” and “Manage Diversity” should always be in mind!2. In what way are applications delivered and available on the execution platform?An execution platform is great; but if there are no available applications, the platform is of noreal value to the end-user. The second question is this: How do the applications get onto theexecution platform?! A number of solutions exist for delivering Windows applications; themost frequently used forms include installation, virtualization or remote presentation.With installation, applications are delivered to the workstation and, where possible, installedin an unattended manner. The execution platform is altered after the installation process is finished. Installing the appl
high partner statuses and certifications. PQR is a Citrix Platinum Solution Advisor, HDS Tier 1 Platinum Partner, HP GOLD Preferred Partner, Microsoft Gold Partner, NetApp Star Partner, . 2013) and AppSense Community Advisor (since 2012). Regular speaker at events including Citrix Synergy (US/EU), BriForum (US/EU), E2EVC and the UK Citrix User
