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MENTAL HEALTH SOFTWAREM AY 2 0 1 9Powered byMethodology
CONTENTS3 Introduction5 Defining Mental HealthSoftware6 FrontRunners(Small & Enterprise Vendors)9 Runners Up13 Methodology Basics2
INTRODUCTIONThis FrontRunners analysisIn the Mental Health FrontRunnersis a data-driven assessmentinfographic, the minimumidentifying products in the Mentalqualifying scores were 3.40Health software market that offerfor Usability and 3.29 for Userthe best capability and value forRecommended.small businesses. For a givenmarket, products are evaluated andgiven a score for Usability (x-axis)and User Recommended (y-axis).FrontRunners then plots 10-15products each on a Small Vendorand an Enterprise Vendor graphic,based on vendor business size, percategory.To be considered for the MentalHealth FrontRunners, a productneeded a minimum of 20 userreviews published within 18 monthsof the evaluation period. Productsneeded a minimum user ratingscore of 3.0 for both Usability andUser Recommended.3
IntroductionThe minimum score cutoff to be included inthe FrontRunners graphic varies by category,depending on the range of scores in each category.No product with a score less than 3.0 in eitherdimension is included in any FrontRunners graphic.For products included, the Usability and UserRecommended scores determine their positions onthe FrontRunners graphic.4
D E F I N I N G M E N TA LH E A LT H S O F T W A R EMental Health Electronic Medicalsoftware must cater specifically toRecords (EMR) softwaremental/behavioral health practicesautomates the clinical operationsand offer charting/patient records/of mental and behavioral healthnotes, order entry, decision support,providers, allowing them to create,automated coding assistance, andstore, and update digital patientONC-ATCB certification, as well asnotes, demographics, histories,at least one of the following: clinicalmedications, assessments, andinteroperability, patient portal, and/more.or e-prescribing.Software Advice’s FrontRunnersis focused on the North AmericanMental Health EMR software market.We identify the following set ofcore capabilities for the MentalHealth EMR software category. The5
FRONTRUNNERS(SMALL & ENTERPRISE VENDORS)F R O NTR U NNE RS FO R ME NTA L HE A LT H,MAY 2 0 1 9For each individual rating in both the Usability andUser Recommended criteria, the methodologyweighs recent reviews more heavily.6
FRONTRUNNERSSCORES(SMALL VENDORS)TOTALSCOREUSABILITYSCOREUS E RR E CO M M E N DEDS CO R E1Praxis EMR9.885.004.882Sevocity EHR8.594.504.093RxNT Suite7.974.193.784Epitomax7.503.783.725CarePaths EHR7.423.753.676NueMD7.273.663.607
FRONTRUNNERSSCORES(ENTERPRISE VENDORS)TOTALSCOREUSABILITYSCOREUS E RR E CO M M E NDEDS CO R E1InSync9.054.614.442Azalea 944.023.915Kareo Clinical7.933.993.946NextGen for 68CareLogic7.283.703.589Practice Fusion6.723.413.308
RUNNERS UP75HealthA.I.medCerner Specialty PracticeManagementChiron HealthA DELPHI Psychotherapy BillingSoftwareClarity HealthcareAbelMedClientTrack by Eccovia SolutionsAbsolute EMRClinicSourceAccuPointClinicTracker ConnectAgastha EHRCollaborateMDAllevaCompulinkAlphaFlexCredible Behavioral HealthAppointmentsEverywhereCureMD PlatformAZZLYCx360Benchmark SystemsDoctorConnectsBestNotesDr Cloud EMRBreezyNotes EHRe-MDs ChartCatalyst - DataFinch TechnologiesEHR YOUR WAYCentralReachelectronic Clinical RecordCerner MillenniumEMRDocCerner PowerWorks PracticeManagementEMRx9
eNotesLuminelloeSolutions thMedEZForcuraMedGreHARMONY MedicalMedical MastermindHarris CareTrackerMedicsDocAssistant EHRHCS InteractantMedicsPremierHealthland CentriqMedisoft ClinicalHelperMEDITECH EHRHIPAA Compliance SoftwareMedLedgerHushmailMimo Progress NoteICANotesMOSAIQiCouchMTBC Practice ManagementInputHealthmyEvolv by NetsmartIntelligent Medical SoftwareNetsmart InsightiSALUS EHRNetsmart myAvatar SuiteJuno EMRnTreatmentKaleidaCare Solutions7OnCall HealthKASA EMROnline Appointment BookingKipu SystemsOpenEMR by Open Med Practice10
OpenMRSRadekalOptum Physician EMR SuiteSharenoteOrchestra OneShrinkraptOscar EMR by Oscar McMasterSigmundOwlPracticeSimple InteractPacificaSOAPwarePAI Software PortfolioSpringCharts EMRPatient Chart Manager EHRSunwavePatientClick SuiteTeladocPenelope by AthenaTherabillPerfect Care EHRTheraManager DocuTracPIMSY Mental Health EHRTherapPractice MateTheraPlatformPractice Perfect EMRTherapractic Management SystemsPracticeSuiteTherapy ronto EMRTherapyNotesPsychConsult itanium ScheduleQuickPracticeTotalMD11
ValantWeCounselWelligent EHRWritePad EMR by 1st Provider’s ChoiceWRS Health EHRYellowScheduleZenChartsZentake12
METHODOLOGYBASICSThe FrontRunners methodologyassesses and calculates ascore for products on two primarydimensions: Usability on the x-axisand User Recommended on they-axis.The Usability score is a weightedaverage of user ratings including: End-user ratings of one to fivestars on how valuable usersconsider the product to berelative to its price. End-user ratings of one to fivestars on how likely they areto recommend the product toothers.There are up to two FrontRunners End-user ratings of one to fivestars on the product’s ease of use.graphics for each market, one End-user ratings of one tofive stars on the product’sfunctionality.Vendors graphic. The Small VendorsThe User Recommended score isan overall weighted average ofscores including:Small Vendors and one Enterprisegraphic highlights qualifiers fromsmaller (by employee size) vendors,while the Enterprise Vendorsgraphic displays qualifiers for larger(by employee size) vendors.13
M ethodology BasicsMarkets are defined by a core set of functionality,and to be eligible for FrontRunners, productsmust offer that core set of functionality. Corefunctionality required is determined by ourresearch analysts, who provide coverage for andhave familiarity with products in that market.Additionally, a product must have at least 20unique user-submitted product reviews publishedwithin 18 months of the start of the analysis periodacross the three Gartner Digital Markets webproperties: softwareadvice.com, capterra.com, andgetapp.com.Inclusion in the Small Vendor or EnterpriseVendor FrontRunners graphics is based on vendoremployee count. Vendors eligible for the EnterpriseVendor graphic must have more than the medianemployee count for all vendors in the market, or100 employees—whichever is greater. Vendorswhose employee counts do not meet either ofthose thresholds qualify for the Small Vendorgraphic.In the event fewer than 10 products qualify for either a SmallVendors or Enterprise Vendors FrontRunners graphic, the vendorsthat do qualify will be combined into a single graphic.114
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Records (EMR) software automates the clinical operations of mental and behavioral health providers, allowing them to create, store, and update digital patient notes, demographics, histories, medications, assessments, and more. Software Advice’s FrontRunners is focused on the North American Mental Health EMR software market.