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ServSafe Examination Administration HandbookServSafe Examination Administration HandbookRevised May 11, 2021About This HandbookThis handbook will guide you through the administration of the ServSafe Food Protection Manager CertificationExamination and help you understand your role and responsibilities as an instructor and/or proctor. It outlines thepolicies and procedures for successful exam administration. It also includes useful step-by-step guides.The goal of these policies and procedures is to give all examinees the same opportunity to demonstrate theirabilities, and prevent examinees from gaining an unfair advantage.Your role in administering the exam helps ensure the highest degree of integrity for the entire testing process andallows examinees to perform to their maximum level of capability.The ServSafe program is recognized and accepted by more federal, state and local jurisdictions than any otherfood safety program. The ServSafe Food Protection Manager Certification Exam is secure, copyrighted, anddeveloped independently of ServSafe training materials.This handbook, along with the documents referenced within it, are available on ServSafe.com under theInstructors/Proctors Support Materials tab. 2021 National Restaurant Association Educational Foundation. All rights reserved. National Restaurant Association Educational Foundation (NRAEF) is a registered trademarkof the National Restaurant Association Educational Foundation. National Restaurant Association and the arc design are trademarks of the National Restaurant Association. Youmay print one copy of this document for your personal use; otherwise, no part of this document may be reproduced, stored in a retrieval system, distributed or transmitted inany form or by any means electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 and 108 of the 1976 United StatesCopyright Act, without prior written permission of the publisher. ServSafe is a registered trademark of the NRAEF, used under license by National Restaurant AssociationSolutions, LLC. The logo appearing next to ServSafe is a trademark of the National Restaurant Association.17061201 v.1706 Page 1 of 45
ServSafe Examination Administration HandbookTable of ContentsSection I — PoliciesAbout the ServSafe Food Protection Manager Certification Examination.4Exam Security.4Definition and Responsibility.4Responsibilities for Instructors and Proctors.4Verifying Training Hours.5Examinee Test Use Agreement.5Security Violations.6Appeals Policy.6The Accreditation Department and Practices.7The Accreditation Department.7Data Forensics.7Audits.7Exam Location Standards.7Physical Facility.8Visibility.8Have Available.8Not Allowed.8Exam Accommodations and Irregularities.8Exam Accommodations: Identifying Examinees with Special Needs.8Examinees with Disabilities.9Foreign Language Translations.9Exam Irregularities.9Time Allowances.9Cheating.9Defective Exam Materials (Print Exam Only).10Emergencies.10Illness.10Intentional or Unintentional Disclosure of Test Items.10Missing Exam(s) (Print Exam only).11Restroom Breaks.11Testing Policies and Recertification.11Retest Policy.11Instructor and Proctor Test and Retest Policy.11Examinee Recertification.12National Restaurant Association Contact Information.12 2021 National Restaurant Association Educational Foundation. All rights reserved. National Restaurant Association Educational Foundation (NRAEF) is a registered trademarkof the National Restaurant Association Educational Foundation. National Restaurant Association and the arc design are trademarks of the National Restaurant Association. Youmay print one copy of this document for your personal use; otherwise, no part of this document may be reproduced, stored in a retrieval system, distributed or transmitted inany form or by any means electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 and 108 of the 1976 United StatesCopyright Act, without prior written permission of the publisher. ServSafe is a registered trademark of the NRAEF, used under license by National Restaurant AssociationSolutions, LLC. The logo appearing next to ServSafe is a trademark of the National Restaurant Association.17061201 v.1706 Page 2 of 45
ServSafe Examination Administration HandbookSection II — ProceduresServSafe Food Safety Print Examination Administration.14ServSafe Food Safety Online Exam Creation and Administration.16Verifying Training Hours with an Hours of Training Form.18Submitting a Request for Exam Accommodation & Foreign Language Translation.19Submitting an Online Irregularity Report.20Submitting a Test Use Agreement Refund.21Submitting an Appeal Request Form.22Submitting a Cancellation and Shipping Refund.23Resolving Technical Issues.24How to Request an Exam to be Rescored.25How to Request a Misspelled Name Be Corrected.26Guidelines and How to Request Exam Accommodations.27Guidelines and How to Request Foreign Language Translations.29How to Submit an Examinee Comment Form.31Section III — AppendicesAppendix A - Examinee Test Use Agreement .33Appendix B - Proctor Checklist- Print Exam Administration .34Appendix C - Proctor Checklist- Online Exam Administration .35Appendix D - Read Before Exam Script- Print Version .36Appendix E - Read Before Exam Script- Online Version .38Appendix F - Request for Exam Accommodation Form .39Appendix G - Request for Foreign Language Translation .41Appendix H - Instructions on How To View Your Score and Claim Your Certificate .43Appendix I - Examinee Comment Form.44 2021 National Restaurant Association Educational Foundation. All rights reserved. National Restaurant Association Educational Foundation (NRAEF) is a registered trademarkof the National Restaurant Association Educational Foundation. National Restaurant Association and the arc design are trademarks of the National Restaurant Association. Youmay print one copy of this document for your personal use; otherwise, no part of this document may be reproduced, stored in a retrieval system, distributed or transmitted inany form or by any means electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 and 108 of the 1976 United StatesCopyright Act, without prior written permission of the publisher. ServSafe is a registered trademark of the NRAEF, used under license by National Restaurant AssociationSolutions, LLC. The logo appearing next to ServSafe is a trademark of the National Restaurant Association.17061201 v.1706 Page 3 of 45
ServSafe Examination Administration HandbookSection I—PoliciesAbout the ServSafe Food Protection Manager Certification ExaminationThe ServSafe exam is secure, copyrighted, and developed independently of ServSafe training materials. It adheresto all valid test development criteria. Exam questions are rotated on a scheduled basis to reflect the most updatedfood safety information. Although the questions will vary from exam to exam, they provide a fair assessment ofexaminees’ knowledge. Exam questions are developed using a systematic process to pilot questions to check theiraccuracy, relevance, technical quality, and readability.Exam SecurityDefinition and ResponsibilityExam security refers to protecting the exam, related processes, and persons from any operational risks associatedwith the development, publication, storage, transfer and administration of the exam.Exam security is the responsibility of everyone involved in and impacted by the exam process. This includes, butis not limited to, the parti
ServSafe Examination Proctor (dual role) must be present during the examination administration process at all times. Assistant exam proctors are responsible for observing examinee behaviors and assisting with the exam administration duties. An assistant exam proctor must be a Registered ServSafeProctor and should be present when: n Testing more than 35 examinees for Print exams or 15 examinees .
