Who Is Btes? - Imec

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3/25/2019How a Local Utility Became a National Role ModelLeslie Blevins, BTES Public Relations & Communications Manager2019 IMEC Conference on Enterprise ExcellencePresented by ACHEWHO IS BTES?SERVICESElectricInternetTelephoneCable2019 IMEC Conference on Enterprise Excellence, Presented by ACHE1

3/25/20192019 IMEC Conference on Enterprise Excellence, Presented by ACHEOUR JOURNEYApplied ed forState AwardApplied forState d Internet, telephoneand cable television services2019 IMEC Conference on Enterprise Excellence, Presented by ACHE2

3/25/2019MISSIONTo provide service to ourcustomers, employees and communitythat exceeds their expectationsVISIONTo be the bestelectric, Internet, telephoneand cable television providerfor the benefit of our customers3

3/25/2019OUR JOURNEYApplied ed forState AwardApplied forState d Internet, telephoneand cable televisionservices2019 IMEC Conference on Enterprise Excellence, Presented by ACHECONTINUOUS IMPROVEMENT TEAM2019 IMEC Conference on Enterprise Excellence, Presented by ACHE4

3/25/2019IMPROVEMENT INITIATIVE PROCESSCommunicationDefine if OFI or positiveCategorize, as appropriateReview in weekly CIT meetingProcess ImprovementAction PlansDeployReview data in CIT2019 IMEC Conference on Enterprise Excellence, Presented by ACHEOUR JOURNEYApplied ed forState AwardApplied forState d Internet, telephoneand cable televisionservices2019 IMEC Conference on Enterprise Excellence, Presented by ACHE5

3/25/2019VALUES STATEMENTThe Rotary 4-Way TestOf the things we think, say or do:Is it the truth?Is it fair to all concerned?Will it build goodwill and better friendships?Will it be beneficial to all concerned? Rotary International2019 IMEC Conference on Enterprise Excellence, Presented by ACHESMART2019 IMEC Conference on Enterprise Excellence, Presented by ACHE6

3/25/2019RETENTION2019 IMEC Conference on Enterprise Excellence, Presented by ACHERETENTION2019 IMEC Conference on Enterprise Excellence, Presented by ACHE7

rDevelopmentCommunityInvolvementRecognition 9 IMEC Conference on Enterprise Excellence, Presented by 132014BTESBaldrige Winner 1National AverageIndustry Benchmark201520162017Baldrige Winner 22019 IMEC Conference on Enterprise Excellence, Presented by ACHE8

3/25/2019OUR JOURNEYApplied ed forState AwardApplied forState d Internet, telephoneand cable televisionservices2019 IMEC Conference on Enterprise Excellence, Presented by ACHEKEY SUCCESS FACTORSSafetyReliabilityFinancial2019 IMEC Conference on Enterprise Excellence, Presented by ACHE9

3/25/2019OUR JOURNEYApplied ed forState AwardApplied forState d Internet, telephoneand cable televisionservices2019 IMEC Conference on Enterprise Excellence, Presented by ACHETNCPE EXCELLENCE AWARD31 OFIs2019 IMEC Conference on Enterprise Excellence, Presented by ACHE10

3/25/2019OUR JOURNEYApplied ed forState AwardApplied forState d Internet, telephoneand cable televisionservices2019 IMEC Conference on Enterprise Excellence, Presented by ACHEBIGGEST LESSONSLEARNEDDon’t give up.We’re not too small!Create a focus.2019 IMEC Conference on Enterprise Excellence, Presented by ACHE11

3/25/2019QUESTIONS?12

Cable 2019 IMEC Conference on Enterprise Excellence, Presented by ACHE. 3/25/2019 2 2019 IMEC Conference on Enterprise Excellence, Presented by ACHE OUR JOURNEY 1992 1993 1994 2008 . BTES Baldrige Winner 1 Baldrige Winner 2 National Average Industry Benchmark RETENTION GOOD 2019 IMEC Conference on Enterprise Excellence, Presented by ACHE. 3 .