WIXLIB

For Enterprise Architecture ProfessionalsThe Forrester Wave : BPM Platforms For DigitalBusiness, Q4 2015Tools & Technology: The Business Process Management Playbookby Clay RichardsonNovember 18, 2015Why Read This ReportKey TakeawaysIn Forrester’s 31-criteria evaluation of businessprocess management vendors, we identifiedthe 12 most significant software providers —Appian, Bizagi, DST Systems, IBM, K2, NewgenSoftware, OpenText, Oracle, Pegasystems, RedHat, Software AG, and TIBCO Software — in thecategory and researched, analyzed, and scoredthem. This report details our findings about howwell each vendor fulfills our criteria and where theystand in relation to each other to help enterprisearchitecture (EA) professionals select the rightpartner to manage their business’ critical content.Appian, IBM, And Pegasystems Lead The PackForrester’s research uncovered a market in whichPegasystems, Appian, and IBM continue to leadthe pack. Software AG, Oracle, Newgen Software,OpenText, Bizagi, K2, and DST Systems offercompetitive options. Red Hat and TIBCOSoftware lag behind.The BPM Platforms Market Is Growing As EAPros Accelerate Digital TransformationThe BPM platforms market is growing becausemore EA professionals see BPM as a way toaddress emerging challenges for customerexperience and digital business. This marketgrowth is, in large part, because EA prosincreasingly trust BPM platform providers to actas strategic partners, helping them transformhow they use technology to win, serve, and retaincustomers in the digital age.Differentiators Include Rapid Development, UXDesign, And Case ManagementAs legacy BPM technology becomes outdatedand less effective, improved delivery speed andprocess flexibility will dictate which providerswill lead the pack. Vendors that can providefast ramp-up, flexible mobile experiences, anddynamic case management position themselvessuccessfully to deliver speed and business agilityto their customers.forrester.com

For Enterprise Architecture ProfessionalsThe Forrester Wave : BPM Platforms For Digital Business, Q4 2015Tools & Technology: The Business Process Management Playbookby Clay Richardsonwith Alex Cullen, Shaun McGovern, and Diane LynchNovember 18, 2015Table Of Contents2 BPM Platforms Can Speed DigitalTransformation4 Our Evaluation Overview Of BPM PlatformsFor Digital BusinessThe Strongest Offerings Support DigitalExperience And Digital OperationsRequirementsEvaluated Vendors Offer ComprehensivePlatforms And Global Reach5 Leaders Offer Broad Support For DigitalStrategies10 Vendor ProfilesNotes & ResourcesForrester conducted demonstrations andexecutive strategy briefings with 12 vendors:Appian, Bizagi, DST Systems, IBM, K2, NewgenSoftware, OpenText, Oracle, Pegasystems, RedHat, Software AG, and TIBCO Software.Related Research DocumentsPredictions 2015: The Age Of The Customer IsSet To Disrupt The BPM MarketRevenue And Customers Shape The NewBusiness Case For Process ExcellenceTechRadar : Customer-Centric BPM Technology,Q4 2014LeadersStrong PerformersContenders13 Supplemental MaterialForrester Research, Inc., 60 Acorn Park Drive, Cambridge, MA 02140 USA 1 617-613-6000 Fax: 1 617-613-5000 forrester.com 2015 Forrester Research, Inc. Opinions reflect judgment at the time and are subject to change. Forrester ,Technographics , Forrester Wave, RoleView, TechRadar, and Total Economic Impact are trademarks of ForresterResearch, Inc. All other trademarks are the property of their respective companies. Unauthorized copying ordistributing is a violation of copyright law. Citations@forrester.com or 1 866-367-7378

For Enterprise Architecture ProfessionalsNovember 18, 2015The Forrester Wave : BPM Platforms For Digital Business, Q4 2015Tools & Technology: The Business Process Management PlaybookBPM Platforms Can Speed Digital TransformationThe shift to digital business continues to gain momentum. Leading companies are acceleratinginvestments in projects that put digital technologies at the center of their business models. But manyof these companies hit speed bumps when digitizing operational processes that shape customerexperience and engagement. When asked, most enterprise architects will share that the people andprocess dimensions of digital business are the most difficult to transform (see Figure 1).The new requirements of digital transformation are forcing a major change in how companies evaluateand deploy BPM platforms and services. Instead of turning to BPM to drive operational efficiency,enterprise architects are investing in BPM to (see Figure 2):›› Deliver rapid customer-centric innovation. BPM software has always held out the promise ofaccelerating solution application development. Heavy-handed process analysis and continuousimprovement techniques have always blocked this promise. However, in the context of digitalbusiness, many companies are dumping traditional process methods — including processmodeling and Six Sigma techniques — in favor of design thinking and lean experimentationtechniques that support rapid delivery. Forrester sees BPM software vendors optimizing theirplatforms to support these new rapid-delivery techniques.›› Quickly adapt processes to support new digital strategies. As digital business models evolve,business processes and work styles must adapt to accommodate new realities. To support this levelof agility, BPM platforms must support different work patterns, including casework, heads-downprocessing, customer collaboration, straight-through processing, and procedural work. And in somecases, the platforms must support all of these work styles across a single end-to-end process.›› Extend beyond the back-office and the company boundaries. Given ongoing disruptive change,business processes have to be flexible and capable of supporting a broad range of devices andscreen resolutions. BPM platforms must support designing business processes for employees thatwork across desktop, laptop, smartphone, and tablet devices. Additionally, BPM platforms will needto support a growing number of digital channels, including web, social, and Internet of Things (IoT). 2015 Forrester Research, Inc. Unauthorized copying or distributing is a violation of copyright law.Citations@forrester.com or 1 866-367-73782

For Enterprise Architecture ProfessionalsNovember 18, 2015The Forrester Wave : BPM Platforms For Digital Business, Q4 2015Tools & Technology: The Business Process Management PlaybookFIGURE 1 Most Companies Don’t Feel They Have The Right Processes And Skills For Digital Transformation“Assessing your organization’s digital readiness, how much doyou agree with the following statements?”(Respondents who selected 8, 9, or 10 on a scale of 1 [completely disagree] to 10 [completely agree])Our CEO sets a clear vision fordigital in our business21%We have the right people todefine our digital strategy21%We have the necessary technologyto execute our digital strategyWe have the necessary people andskills to execute our digital strategyWe have the necessary processesto execute our digital strategy19%15%14%Base: 1,254 executives in companies with 250 or more employeesSource: Forrester/Russell Reynolds 2014 Digital Business Online Survey 2015 Forrester Research, Inc. Unauthorized copying or distributing is a violation of copyright law.Citations@forrester.com or 1 866-367-73783

For Enterprise Architecture ProfessionalsNovember 18, 2015The Forrester Wave : BPM Platforms For Digital Business, Q4 2015Tools & Technology: The Business Process Management PlaybookFIGURE 2 Digital Business Reframes BPM Platform Requirements Customer journey metrics User interface portability Channel integrationDigitize products andservices as part of thevalue ecosystem Smart forms Mobile engagement Digital e enhancedoperational Smart processcapabilitiesappswith a dynamic Microservicesecosystemsupport Process datavirtualizationCreatetrustedmachinesDigitize foragility overefficiencyDrive rapidcustomer-centricinnovation Collaborative modeling BPM platform-as-a-service Contextual guidance Decision management Process flow anddesign Dynamic casemanagement Life-cycle management Low-code development Guardrails and governanceOur Evaluation Overview Of BPM Platforms For Digital BusinessTo assess the state of the BPM platforms market and see how the vendors stack up against eachother, Forrester evaluated the strengths and weaknesses of 12 leading BPM platform vendors, lookingat the depth of their capabilities to support digital transformation.The Strongest Offerings Support Digital Experience And Digital Operations RequirementsAfter examining past research, user need assessments, and vendor and expert interviews, wedeveloped a comprehensive set of evaluation criteria. We evaluated vendors against 31 criteria, whichwe grouped into three high-level buckets:›› Current offering. We assessed the technologies based on the breadth of each tool set, withparticular emphasis on mobile engagement, low-code development, user interface integration, andprocess data virtualization. We surveyed customers to get firsthand observation on the strength ofparticular capabilities. 2015 Forrester Research, Inc. Unauthorized copying or distributing is a violation of copyright law.Citations@forrester.com or 1 866-367-73784