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NEXT GENERATION I.T. & OPERATIONSPOWERING MULTI-MODAL I.T. IN THE DIGITAL AGEASHISH K. GUPTA – CORPORATE VICE PRESIDENT, HCL1HCL Technologies ConfidentialCopyright 2016 HCL Technologies Limited www.hcltech.com
HCL’S INFRASTRUCTURE BUSINESS (CY16) 2.5BILLIONKey Service Lines 31COUNTRIESGlobal Spread34 K PEOPLE249CUSTOMERSDelivery LocationsData Center & Cloud ServicesWorkplace ServicesNetwork ServicesSecurity & GRCEnterprise Platform Services2HCL Technologies ConfidentialCopyright 2016 HCL Technologies Limited www.hcltech.com
INDUSTRY LEADING GROWTH & PROFITABILITY 23% Y-o-Y revenue growth;10 year CAGR of 42%Infrastructure Service Revenue &EBIT ant track record of successfulexecutions for transformation deals 250M45% win rate & 48% deals won againstglobal competition23 New Customers in last 12monthsFY11 FY12 FY13 FY14 FY15 FY16Revenue3HCL Technologies ConfidentialEBITBest in Class profitability in the ITOindustryCopyright 2016 HCL Technologies Limited www.hcltech.com
WITH EMPLOYEE PRODUCTIVITY DRIVEN BY AUTOMATION .25% less employees deployed in the last 5 years compared to a linear FTE to Revenue additionAutomation levers applied in morethan 54% of accountsAvg. 35% of reduction in human effortFP project dominance enhancesAutomation impactIntensive training program for reskillingresources in Automation & Digitaltechnology4HCL Technologies ConfidentialEmployee Productivity 0030100002050001000FY11FY12FY13FTE HeadcountFY14FY15FY16Revenue/EmployeeCopyright 2016 HCL Technologies Limited www.hcltech.com
AND A SATISFIED & DIVERSE CUSTOMER BASE.Annual CSAT Scores of HCL7057.3605058.624956.3Customers48.642.24052% of Revenue from top 26customers30201002011201220132014201571% of revenue from G2000customers(Scale of -100 to 100) (Source: Feedback Consulting)95% Renewal Rate5HCL Technologies ConfidentialOnsite PMO Ramp-up, SWAT Team,Regional CTOsCopyright 2016 HCL Technologies Limited www.hcltech.com
INFRASTRUCTURE SERVICESChanging paradigm6HCL Technologies ConfidentialCopyright 2016 HCL Technologies Limited www.hcltech.com
THE NEXT 10 YEARS IN IT - IS ALL ABOUT ENABLING DIGITALBUSINESS FOR THE 21ST CENTURY ENTERPRISEINTERNETOFTHINGSENTERPRISE ITDIGITALIt was the best of times, it was the worst of times, it was theseason of Light, it was the season of Darkness, it was the spring ofHope, it was the winter of Despair ”A Tale of Two Cities (1859) by Charles Dickens7HCL Technologies ConfidentialCopyright 2016 HCL Technologies Limited www.hcltech.com
SUCCESSFUL ITO PROVIDERS NEED TO ENABLE CUSTOMERSON THIS DIGITAL JOURNEY8MainframeClient As a service)SPECIALISED ITTALENTDISTRIBUTED TALENT(PEOPLE DEPENDENT)PROCESS & TOOLS REMOTEEXTREMEAUTOMATION1960 – 19901990 – 20042004 – 2015HCL Technologies Confidential2015 -Copyright 2016 HCL Technologies Limited www.hcltech.com
HCL’S 21 CE INFRASTRUCTURE TRANSFORMATION BLUEPRINTNEXT GENERATION IT & OPERATIONSUSER EXPERIENCEAGILITY & FLEXIBILITYTOTAL COST OF OWNERSHIPPEOPLEPROCESSTECHNOLOGYTHINGSSTRATEGIC INFRASTRUCTURE PRINCIPLES OF “FIRST”CLOUD FIRSTINTERNET FIRSTMOBILE FIRSTEXTREME AUTOMATION & ORCHESTRATIONSERVICE MANAGEMENT & SERVICE EXCHANGERUN9HCL Technologies ConfidentialCHANGEINNOVATECopyright 2016 HCL Technologies Limited www.hcltech.com
OFFERS A SERVICE PORTFOLIO THAT ISHYBRID, SECURE, SCALABLE, FLEXIBLE AND AUTOMATEDNEXT-GEN DATA CENTERHybrid, Elastic, User CentricLean & SimpleDIGITAL WORKPLACEDigital, Personalized,Empowering, SecureNGEN NETWORKSProvider-agnostic, FlexibleHigh Performance, SecureMANAGED SECURITYProactive, Cloud-basedData Protection, GRCDRYiCE AUTONOMICS& ORCHESTRATIONPro-HumanAutomation, Pragmatic,Business OutcomeFocused, SimplifiedOperationsNEXT-GEN IT&O EXPERIENCECENTRIC AGILE &FLEXIBLE BUSINESSALIGNEDBUSINESS PLATFORMSRapid, Scalable, Flexible,Cost-effective10HCL Technologies ConfidentialCopyright 2016 HCL Technologies Limited www.hcltech.com
OUR PORTFOLIO OF IP GIVES US SIGNIFICANT ADVANTAGE.11HCL Technologies ConfidentialCopyright 2016 HCL Technologies Limited www.hcltech.com
SO DOES OUR EXTENSIVE PARTNERSHIP ECOSYSTEM.Strategic360 12HCL Technologies ConfidentialGrowthNextGenerationCopyright 2016 HCL Technologies Limited www.hcltech.com
SOURCING MODELS WILL NEED ABILITY TO COLLBARATEAND REMAIN ALIGNED TO CLIENTS BUSINESS NEEDSGen1Outsourcing End to End ( Lock, Stockand Barrel) Sharing driving economiesof scale Typically Full IT function Financial Reengineering atthe heart of the financialtransaction13HCL Technologies ConfidentialGen2Multi - Sourcing Horizontal / Functional Tower Model Different SourcingModels for Infra /Applications Economies driven byCentralisation,Consolidation,Automation, Offshore Typically Asset LiteGen3Vested SourcingEnable movement to a DigitalBusiness Cloudification of the enterprise Consumer grade user experiencefor Enterprise Users not just forcustomers Platform centric acrossBackOffice, Digital and IOTcapabilities Orchestration at the core Data and real time decisionunderpinned by Autonomics andSecurityCopyright 2016 HCL Technologies Limited www.hcltech.com
INFRASTRUCTURE SERVICESExamples14HCL Technologies ConfidentialCopyright 2016 HCL Technologies Limited www.hcltech.com
INDUSTRY LEADING PERFORMANCE METRICS & CUSTOMERWINS (YTD UNLESS MENTIONED)Business Acquisition Highlights 2.5Bn TCVnew bookings95%Renewal With Existing Customers ( 3 Mn ACV)Key New Customer WinsScopeWhy we won21CE Transformation LeversMultinationalHeavy Equipmentmanufacturersfrom SwedenEnd-to-End ITOGen 3.0 roadmap, ExecutionabilityNextGen IT&O Framework, DryICE ,Vested Sourcing PrinciplesEnd-to-End IT Infra, DCTransformation, Cloud,AutomationGen 3.0, ComplexTransformation Executionability, Automation Gains21CE Blueprint for DC, DryICE ITPA,RPA 500MLeading Americanmanufacturer ofcosmeticsDigital InfrastructureModernizationGen 3.0 roadmap, DigitalLeadership, Design Thinking21CE Blueprints for Workplace & DC,DryICE , BeyonDigital 400MLeading Businessservices companyEnd-End InfrastructureModernization,ArchitectureAbility to execute Enterprisecloud to scale, AutomationNextGen IT&O Framework, DryICE ,21CE Blueprints for Workplace and DC 350MLarge multinationalTechnologycompanyLeading IndustrialAutomationcompanyLeading AmericanFinancial servicesand communicationscompanyDC Managed ServicesAutomation, CloudEnablement21CE Blueprint for DC on Azure, DryICE Service Desk, MDM,Field Support, SIAMAbility to achieve multilingual scale, User Profiling21CE Blueprint for Workplace, SIAMGBP, DryICE 110MDC Infra, PlatformEngg, ApplicationsSupportAbility to bring crossfunctional expertise, DigitalPlatformsNextGen IT&O Framework for Digital RunServices 50MCross functional expertiseacross Infra and Engg, Azureexpertise21CE Blueprint for DC, IOT PlatformLeading provider ofmedical equipment45%Win ratio by TCV29new logos inlast 12 months48%of wins by TCV against Global MNCs35Total no. of wins against MNCs15HCL Technologies ConfidentialDeal Size(TCV)CustomerSwiss multinational Cloud based IOTPlatformcorporation inElectrical equipment implementation 1.5B 150M 50MCopyright 2016 HCL Technologies Limited www.hcltech.com
CASE STUDY / EXAMPLESLargest British-Dutch multinationalconsumer goods manufacturer 16End to End DC Management forUnilever Global DCs; transitionedfrom HPApprox. 12,000 servers, 21.5 PB ofStorage, 3800 DatabasesSupported our vision of moving toPlatform approach – key partner inenabling journey to CloudHCL Technologies ConfidentialMultinational Heavy Equipmentmanufacturers from SwedenLeading American manufacturer ofcosmetics End to End IT Infrastructure Outsource Approx. 11,000 Servers, 10 PB storage,18000 MIPs Mainframe & 85000 endusersEnd to End IT Infrastructure Outsource,transitioned from CSC HCL is also SIAM partner 3183 servers, 2.5PB of Storage spreadacross 9 locations Relationship has evolved into one wherewe are now Enabling our journey todelivering Digital experiences Acquisition of one of the largestManaged Mainframe capabilities inEurope Relationship based on Principles of“Vested Sourcing” – with commitmentto outcomes CloudJourneyTransformationunderpinsCopyright 2016 HCL Technologies Limited www.hcltech.com
CLOUD CLIENT EXAMPLESLargemultinationalTechnologycompanyF500 inProvidingstaffingservices17HCL Technologies ConfidentialDC transformationdriven by extremeautomation on AzurePaaS. 66% FTEreduction, 20%increased automation,70% Azure adoption!IT transformationdriven throughadoption of Azurecloud; managedthrough HCL ElasticOps.Workplacetransformation throughO365 on cloud.Successfully designeda “business ready”LargePharmaceutical cloud on Amazon andnow executingCompanyoperations usingElasticOpsframework.One of theworld's largestfast foodrestaurant chainDesign &Implementation ofDigital EngagementPlatform on AWSresulting in 40%improvement inperformance.Leadingprofessionalfootball clubSwissmultinationalcorporation inelectricalequipmentDirect-2-Consumer rolloutof mobile applicationpowered by AWS cloud. Appdeveloped at scale toconnect 700M global fans.Application and backenddelivered 100% uptimeduring peak traffic.Flagship IOT platformlaunched on Azure. Datacollection across 1800customers and 1Mdevices. On Azure IAAS andmanaged by HCL IntegratedCommand Center. Platformreduced support cost forABB by 20%.Copyright 2016 HCL Technologies Limited www.hcltech.com
AUTOMATION IMPACTDRYiCE MyCloud implementation reduced timeto provision cloud from weeks to minutes. Costper device/transaction reduced by 50%.54%90%New RevenueScopeLeadingAmericanmanufacturerof cosmeticsDRYiCE Optibot & Workblaze were implementedto enable next generation service desk toimprove user satisfaction by several points in afew months.5yr TCV reductionover labor arbitrageLarge MassMediacorporation inUKEnabled truly business-ready IAAS throughDRYiCE. Automated provisioning, monitoringand management enabled business flexibilityand speed to market.1540%18One of theF500 HeavyEquipmentmanufacturerExisting CustomerDRYiCE PenetrationHCL Technologies ConfidentialCopyright 2016 HCL Technologies Limited www.hcltech.com
VISION / CUSTOMER PROMISE“To be the Best Technology Services Provider in the world”Unwavering customer centricityExemplary Customer ExperienceStrategic Flexibility (No lock in! )Independent Point of ViewOffering Services which SimplifyTechnology choicesCreating leaders of tomorrowPotential Unleashed (the extra in the ordinary)Flexibility to impact any area of choice across functionsEmployees First CultureBuilding Careers & Having FunIndustry leading rewardsDiverse but One HCL culture and beliefWork hard , Party harderSocially AccountableDisruptive thinking andchallenging the status quo19HCL Technologies ConfidentialActive in the communities we work inPassionate about ImpactDisruptive on existing modelsCollaborativeCopyright 2016 HCL Technologies Limited www.hcltech.com
THANK YOU20HCL Technologies ConfidentialCopyright 2016 HCL Technologies Limited www.hcltech.com
NEXT-GEN DATA CENTER BLUEPRINTConsumersIT AdminLOB UserSelf ServiceDashboardOffice WorkerDigital Prod Mgr.Service CatalogPattern CL MyXalyticsDRYiCE MyCloud (Next Gen Data Center Lifecycle Management)DigitalOpsHCL DRYiCE Automation (MTaaS, ML, AI/Cognitive)ScaleOpsWorkloadsInfrastructure AppsBusiness AppsProductivity &CollaborationWEB SCALE APPSPublic – SAASPlatform LayerWEBApplicationFoundation LayerLegacy SystemsMessagingDatabaseSDCApplication Ref ArchSDNPublic – PAASElasticOpsSDSPublic – IAASVirtual (SDI)Physical – Hardware & FacilitiesMulti Tenant Secured Network & StoragePrivate IaaS21HCL Technologies ConfidentialPrivate CloudHybrid Cloud FabricPublic CloudCopyright 2016 HCL Technologies Limited www.hcltech.com
JOURNEY TO CLOUD NATIVEMigration Goals & prioritiesTime to MarketUser ExperienceOperational EfficiencyScalabilityLeverage InvestmentIntegration with webappsRequirements & ConstraintsDesign ThinkingBusiness process designTechnology RequirementApplication functionalityModernizationRequirementsDevelopment &operationsTeam requirementsDigital & App Dev TeamCloud Technology TeamREHOSTREPLACEREFACTORREBUILDREVISEOn IaaSOn SaaSOn PaaSOn IaaS or PaaSOn SaaSRedeployment of AppNew App on SaaSSame App, Provider’s InfraSame App, Provider’s platformSource Code UpdatedApp Data remains sameData, Source Code updatedData transformedExtend existing code tosupport legacymodernizationEverything managed by ProviderApp Config ExtendedNew Source Code & App ConfigData transform/sameApp Configuration updatedUpdate Source CodeLanguage, Container, Framework,Data Remains SameCustom Built softwareApp Data, Source Code,Configuration managed by clientrest by providerData transfer through APIsLess Scalability22HCL Technologies ConfidentialDifficult to integrateNew/same Lang & frameworksNew /same language & frameworksSame ContainersNew ContainersSame / New language,framework & ContainersTransitive RiskData, code & config managed by clientrest by providerOptimize ApplicationData, code & config managed byclient rest by providerScalabilityNew App ConfigCopyright 2016 HCL Technologies Limited www.hcltech.com
DIGITAL WORKPLACE BLUEPRINTDesign ComputingFor Mgmt. throughAnalytics--------------Power Worker VIP Users Knowledge Worker Task Worker Road WarriorA definitive data driven workplace design that serves and enables each individual user profileMultiple Platforms DAAS Workplace Aggregation Wearables I Lean remote officeA software defined workplace which is always available, and is device independent and OS agnostic: Frictionless Env.User Identity Unifi
Models for Infra / Applications Economies driven by Centralisation, Consolidation, . services company End-End Infrastructure Modernization, Architecture Ability to execute Enterprise cloud to scale, Automation NextGen IT&O Framework, DryICE , 21CE Blueprints for Workplace and DC 350M Large multinational Technology company DC Managed Services Automation, Cloud Enablement 21CE
