Transcription
Social Tools for ERP ApplicationsComparison Guide
IntroductionAccording to the McKinsey Global Institute, about 72 percent of companies use some form of social technology withinthe organization. The problem is few of those companies are realizing the full value of social tools. When done well, socialtechnologies have the potential to increase the productivity of interaction works by about 20–25 percent. So, what are the besttools to implement?Before examining the answer to that question, it might be good to explore the idea of integrating social capabilities into anorganization. It doesn’t mean connecting the company to Facebook or announcing every decision on Twitter. Organizationalsocial tools can be both public and private but usually consist of a suite of apps or capabilities that a solution vendor provides.Social enterprise resource planning (ERP) tools are either integrated into the ERP application or are available as premium add-onapps.This side-by-side comparison guide highlights the top 10 vendors that provide social tools for ERP applications such ascommunication monitoring, built-in security, internal social networks and more.Source: “Social ERP Tools: What Works, What Doesn’t?” by Jerri LedfordZiff Davis / Comparison Guide / Social Tools for ERP Applications Comparison GuideZiff Davis 20162
Comparison GridsSocial Tools for ERP ApplicationsVendor: Product SolutionSMB - EnterprisePrice RangeFinancing OptionsUser RangeMulti SiteVai S2k Smart CenterSMB - Enterprise1Lease10 - Unlimited QAD Enterprise ApplicationsSMB - Enterprise 250/userSubscription10 - 20000 Mid - Enterpise 120k - 2mLease, Owner financing50 - 5000 infor LNSMB - Enterprise 25k - 1mLease, Owner financing20 - 2,500 Microsoft Dynamics AXSMB - Enterprise 20k - 750kLease, Owner financing5 - 2,500 Five 9 Virtual Contact Center SuiteSMB - Enterprise 185/monthAnnual or month to monthNot specified Epicore Service ConnectSMB - Enterprise2Lease, Owner financingNot specified Oracle Fusion ApplicationsSMB - Enterprise2License5 - Unlimited Salesforce ChatterSMB - Mid 25 - 75/user/moAnnual License5 - Unlimited Clarity eCommerceSMB - Enterprise233 SAP Business All-in-OneZiff Davis / Comparison Guide / Social Tools for ERP Applications Comparison GuideZiff Davis 20163
Comparison GridsSocial Tools for ERP Applications (continued)Multi NationalArchitectureDatabase PlatformServer OSDifficulty ofCustomizationVai S2k Smart Center Cloud, (SaaS)IBM DB2Windows, Linux, IBMPower SystemEasyQAD Enterprise Applications Cloud, on premise, hybrid,SaaSOpenEdge, OracleWindowsNot customizableSAP Business All-in-One SOAMS SQL Server, OracleWindowsDifficultinfor LN SOAMS SQL Server, IBMDB2, Oracle, postgressEnterprise ServerLinux, Unix, WindowsNot customizableMicrosoft Dynamics AX SOA .NET, CloudSQL Server, Azure, Cloudbased (SaaS)WindowsNot customizableFive 9 Virtual Contact Center Suite Cloud SaaS, WebSQLWindows, MacEasyEpicore Service Connect On-premiseMS SQL ServerWindows XP, 200, WebBrowser, Unix, Linux,HP-UXNot customizableOracle Fusion Applications On premise, public, private,and hybrid cloudOracleWindows Mobile devices(6.0, 6.1, and 6.5) Android,iOSEasySalesforce Chatter CloudSalesforceWindows, Linux, Unix, MACEasyClarity eCommerce Mobile, webMS SQL 2008WindowsEasyVendor: Product SolutionZiff Davis / Comparison Guide / Social Tools for ERP Applications Comparison GuideZiff Davis 20164
Comparison GridsSocial Tools for ERP Applications (continued)Vendor: Product SolutionBuilt-in SecurityWiki AppWeb 2.0 ToolsVai S2k Smart Center QAD Enterprise Applications SAP Business All-in-One infor LN Microsoft Dynamics AX Five 9 Virtual Contact Center Suite Epicore Service Connect Oracle Fusion Applications Salesforce Chatter Clarity eCommerce Ziff Davis / Comparison Guide / Social Tools for ERP Applications Comparison GuideCommunicationMonitoringConferencing5 4 Ziff Davis 20165
Comparison GridsSocial Tools for ERP Applications (continued)Company-wideNotificationUser GroupsInternal SocialNetworkSocial EngagementVai S2k Smart Center QAD Enterprise Applications SAP Business All-in-One infor LN Microsoft Dynamics AX Five 9 Virtual Contact Center Suite Epicore Service Connect Oracle Fusion Applications Salesforce Chatter Vendor: Product SolutionClarity eCommerceZiff Davis / Comparison Guide / Social Tools for ERP Applications Comparison GuideGamification 6 Ziff Davis 20166
FootnotesFeaturesDefinitionsDifficulty of customizationLevel of difficulty in customizing the product to fit a business’ needs.Built-in SecurityThe product has built-in security features running in the background and foreground. This includes password authentication andencryption.Wiki AppThis product has a wiki with useful information to help guide users under stand more about the features about what they can do.Web 2.0 ToolsThese are tools used to create, edit, share, and collaborate on user generated content. There are no downloads and anyone canmaster these in a matter of minutes.Communication MonitoringThis feature enables the system administrator to monitor and track all communication occuring within the tool.ConferencingThis feature allows users to create a virtual conference roomm to collaborate in whether it is in an online chat room environmentor teleconference.Company-wide notificationThese are pushed notications which can be anything from local weather and traffic alerts to building alerts, etc.User GroupsThis allows you to create user groups with those you commonly collaborate with. This could be groups based on service areasuch as sales, marketing, HR, etc.GamificationThis is a type of social engagement in where point scoring, competition with others, rules of play, and other activities as an onlinemarketing technique to engage with products or services.Internal Social NetworkThese internal networks help employees collaborate with each other. Instead of email trains, communications are posted on awall of sort and other employees are free to chime in to offer support, advice, or opinions.Social EngagementThis is a set of features that allow developers, sales and marketing teams, and customers to collaborate across various typesof media, including social media pages such as Facebook, wiki-apps, blogs, messaging apps, and other communication tools.These engagements create stronger communities within an organization and stronger interactions between the organization andcustomers.1.2.3.4.5.6.S2K Smart Center is part of VAI’s overall ERP package so you would have to purchase a complete ERP solution.Must contact for price.Information was not available, must contact the vendor.Has Wiki functions and capability but not a dedicated wiki app.Instant messaging.Available through SAP Cloud for Social Engagement.Ziff Davis / Comparison Guide / Social Tools for ERP Applications Comparison GuideZiff Davis 20167
infor LN SMB - Enterprise 25k - 1m Lease, Owner financing 20 - 2,500 Microsoft Dynamics AX SMB - Enterprise 20k - 750k Lease, Owner financing 5 - 2,500 Five 9 Virtual Contact Center Suite SMB - Enterprise 185/month Annual or month to month Not specified Epicore Service Connect SMB - Enterprise 2 Lease, Owner financing Not specified
