ANNUAL Gemba Walks For Construction

Transcription

OVERCOMING OUR INDUSTRY CHALLENGES W ITH LEAN SOLUTIONS2 1 ST A N N U A LGemba Walksfor ConstructionRich Seiler – Unified Works, Inc.O V E R C OMI N G O U R I N D U S T RY C H A L L E N GES W I T H L E A N S O L U T I ON SOctober 17, 2019 LEAN CONSTRUCTION INSTITUTE LEAN CONSTRUCTION INSTITUTE

OVERCOMING OUR INDUSTRY CHALLENGES W ITH LEAN SOLUTIONSSession Objectives01.Gain a basic understanding ofGemba and Gemba Walks02.Observe and discuss actualGemba Walks03.Consider improved ways to seework and talk to workers LEAN CONSTRUCTION INSTITUTEOBSERVEENGAGEGEMBAWALKIMPROVE2

OVERCOMING OUR INDUSTRY CHALLENGES W ITH LEAN SOLUTIONSLean Journey to MasteryHow will you reach the nextlevel on your tinuous LearningCycle(s)Unaware LEAN CONSTRUCTION INSTITUTE3

OVERCOMING OUR INDUSTRY CHALLENGES W ITH LEAN SOLUTIONSGemba is .Where the work is doneWhere the value is createdWhere management canobserve to help improve LEAN CONSTRUCTION INSTITUTE4

OVERCOMING OUR INDUSTRY CHALLENGES W ITH LEAN SOLUTIONSA Gemba Walk is .A visual and purposeful walk atthe source of the work tothoroughly see and understandwork processes and the frontlinework LEAN CONSTRUCTION INSTITUTE5

OVERCOMING OUR INDUSTRY CHALLENGES W ITH LEAN SOLUTIONSThe 3Ps of a Gemba Walk LEAN CONSTRUCTION INSTITUTE6

OVERCOMING OUR INDUSTRY CHALLENGES W ITH LEAN SOLUTIONS3 Simple Steps of a Gemba Walk01.02.03.Define WalkPurpose &Prepare for itDo the walk.Debriefthewalk LEAN CONSTRUCTION INSTITUTE– Go See– Ask “what” then “why”– Show Respect7

OVERCOMING OUR INDUSTRY CHALLENGES W ITH LEAN SOLUTIONSGuiding Questions What are you doing today? Why are you doing this today? How’s it going? How do you know if you’re doing it well? How will you know it’s a been a successful day? What are your constraints? If you run into issues, who helps you solve them? Do you have all the resources that you need? Who follows you? What do they need from you? Do you have any ideas to improve the work? What would you ask? LEAN CONSTRUCTION INSTITUTE8

OVERCOMING OUR INDUSTRY CHALLENGES W ITH LEAN SOLUTIONSGenerating ValueIf it is not something the client is willing to pay for, it isnon-value added. Everything else is waste, andtherefore should be eliminated, simplified or reduced.— “The Toyota Way” by J. Liker LEAN CONSTRUCTION INSTITUTE9

OVERCOMING OUR INDUSTRY CHALLENGES W ITH LEAN SOLUTIONSWho Creates Value? Not sure about thisThose who designThose who constructThose who sellEveryone else serves the valuecreators! LEAN CONSTRUCTION INSTITUTE10

OVERCOMING OUR INDUSTRY CHALLENGES W ITH LEAN SOLUTIONSA Value Stream is .A sequence of interdependentactivities to either design, produceand/or deliver a good or service to acustomer, and includes the dual flowsof material and information. LEAN CONSTRUCTION INSTITUTE11

OVERCOMING OUR INDUSTRY CHALLENGES W ITH LEAN SOLUTIONSGemba Walks Unify StakeholdersBridge Gaps Horizontally Across Internal and External Silo’sOwners/User LEAN CONSTRUCTION INSTITUTEDesignersConstructorsTrades12

OEGVMERBCA OWMAI LN KGS OFUORR I CNODUNSTRYU CCTHI AO LNL E N G E S W I T H L E A N S O L U T I O N SContinuity TriangleVALUE CREATORS:VERTICALGAPSPRODUCTION90% WORKERSSERVANT LEADERS:WHY? LEAN CONSTRUCTION LEAN CONSTRUCTIONINSTITUTE INSTITUTEEXEC.WHAT?1313

OVERCOMING OUR INDUSTRY CHALLENGES W ITH LEAN SOLUTIONSModern Management vs. Lean ManagementModern Management:IN THE OFFICELean Management: Authority Responsibility Results Process Give answers Ask questions Plans Experiments Formal education Workplace learning Staffs improve processes Line mgrs. and teams do Decisions made remotely with data Decisions made in workplace with facts Standardization by staff Standardization by line mgrs. Go fast to go slow Go slow to go fast Vertical focus Horizontal focus LEAN CONSTRUCTION INSTITUTEAT GEMBA14

OVERCOMING OUR INDUSTRY CHALLENGES W ITH LEAN SOLUTIONS“Farming is easy when the plowis your pencil and you’re athousand miles from the field.– Dwight D. Eisenhower LEAN CONSTRUCTION LEAN CONSTRUCTIONINSTITUTE INSTITUTE1515

OVERCOMING OUR INDUSTRY CHALLENGES W ITH LEAN SOLUTIONSWhat to Look for and Ask About in Gemba Standard work or variations from Pull and flow Waste Work place organization (5S)PURPOSEPEOPLECUSTOMERVALUEMAKE EVERYONE CAPABLEAND RESPONSIBLEPROBLEMSOLVINGPROCESSPDCAELIMINATE WASTEVARIATION & OVERBURDEN Improvement efforts MoraleBe respectful and helpful LEAN CONSTRUCTION INSTITUTE16

OVERCOMING OUR INDUSTRY CHALLENGES W ITH LEAN SOLUTIONSGemba Walk (Talk) in Detail LEAN CONSTRUCTION INSTITUTE17

OVERCOMING OUR INDUSTRY CHALLENGES W ITH LEAN SOLUTIONSLet’s Recap What We’ve Learned So Far Gemba is where the value is created A Gemba walk is purposefully learning more about your processesand people Engaging questions help you see better Value is transformation for which the customer is willing to pay Designer, constructors and business developers create value – allothers serve them A value stream is a sequence of interdependent activities to serveand satisfy the customer Walking Gemba brings people together Lean managers manage at the worksite, traditional managersmanage from afar LEAN CONSTRUCTION INSTITUTE18

OVERCOMING OUR INDUSTRY CHALLENGES W ITH LEAN SOLUTIONSWastes in the Value Stream LEAN CONSTRUCTION ized Resources / TalentTTransportationIInventoryMMotionEExcess Processing19

OVERCOMING OUR INDUSTRY CHALLENGES W ITH LEAN SOLUTIONSAre These Resources or Constraints?TTOOLSIIF YOU HAVE THEM THEYARE INFORMATIONRESOURCES: ADD VALUE AND KEEPWORK FLOWING.MMATERIALSMMANPOWEREEQUIPMENTSSAFETYSSPACE LEAN CONSTRUCTION INSTITUTEIF YOU DON’T HAVE THEM,THEY ARE CONSTRAINTS: INTERRUPT WORKAND CAUSE WASTE20

OVERCOMING OUR INDUSTRY CHALLENGES W ITH LEAN SOLUTIONSWhat Did You See or Hear? LEAN CONSTRUCTION INSTITUTE21

OVERCOMING OUR INDUSTRY CHALLENGES W ITH LEAN SOLUTIONSWaste, Resources and Workflow LEAN CONSTRUCTION INSTITUTE22

OVERCOMING OUR INDUSTRY CHALLENGES W ITH LEAN SOLUTIONSRemember Gemba Walks connect process and people improvementshelp to deeply understand the current conditionof the workplace and peoplebridge gaps between management and frontline work / workersare the check of PDCA – it precedes the adjust LEAN CONSTRUCTION INSTITUTE23

OVERCOMING OUR INDUSTRY CHALLENGES W ITH LEAN SOLUTIONSSpecial Thanks Michael Bremer and Brian McKibben of the Cumbeland Group Kevin and Karen Ray of Clicks Web Design Name the Gemba committee Lean Construction Institute Ken Bauwen, Anthony Camasta, John Coppe, Bill Degnan,Nancy Dolan, Brian McKibben, David Olson, Peter Plapp,Rich Seiler Suits in Motion LEAN CONSTRUCTION INSTITUTE24

OVERCOMING OUR INDUSTRY CHALLENGES W ITH LEAN SOLUTIONSQuestion and Discussion LEAN CONSTRUCTION INSTITUTE25

OVERCOMING OUR INDUSTRY CHALLENGES W ITH LEAN SOLUTIONSLean Journey to MasteryHow will you reach the nextlevel on your wareTarget Value Delivery: Classroom & eLearning (release 2019)Lean in the Design Phase: Classroom & eLearningMindset of an Effective Big Room: Classroom & eLearning (release May 2019)Last Planner System in Design: Classroom & eLearning (release 2019)Conducting Gemba Walks: ClassroomIntroduction to Lean Project Delivery: Classroom, eLearning & WebinarIntroduction to Last Planner System: Classroom & eLearningLean in the Design Phase: Classroom & eLearningIntroduction to Lean in Design-Build: ClassroomThe Business Case for Learn: Classroom LEAN CONSTRUCTION INSTITUTE26

OVERCOMING OUR INDUSTRY CHALLENGES W ITH LEAN SOLUTIONSMore on LearningBooks:Events: Local Community of Practice Congress (October) Design Forum (May)Start learning now:www.LeanConstruction.org LEAN CONSTRUCTION INSTITUTE

OVERCOMING OUR INDUSTRY CHALLENGES W ITH LEAN SOLUTIONS LEAN CONSTRUCTION INSTITUTE

OVERCOMING OUR INDUSTRY CHALLENGES W ITH LEAN SOLUTIONSHow can you apply this tomorrow? Walk your offices and job sites regularly and engage with the workers Show them you care ⁃ Ask them to describe what their doing and why ⁃ Ask them about theirchallenges ⁃ Ask if they need anything ⁃ Ask if they have any ideas to make things better ⁃ Learnabout them personally ⁃ Genuinely compliment them Ask them if there’s something management can do better ⁃ If you don’t know their work, ask themto teach you something ⁃ Ask if they’re getting what they need from upstream work Do they know what the next guy needs Whatever you say or ask - mean it Do something about what you’ve learned ⁃ Follow up people pay attention to what you do ratherthan listen to what you say If you’re a value creator you should be walking the workplace all the time - EVERYONE-GOYA LEAN CONSTRUCTION INSTITUTE29

OVERCOMING OUR INDUSTRY CHALLENGES W ITH LEAN SOLUTIONSContact UsRich SeilerUnified Works, Inc.rich@unified-works.com LEAN CONSTRUCTION INSTITUTE30

OVERCOMING OUR INDUSTRY CHALLENGES W ITH LEAN SOLUTIONSIn the spirit of continuous improvement, we would like to remind you tocomplete this session’s survey in the Congress app! We look forward toreceiving your feedback. Highest rated presenters will be recognized. LEAN CONSTRUCTION INSTITUTE LEAN CONSTRUCTION INSTITUTE

A Gemba walk is purposefully learning more about your processes and people Engaging questions help you see better Value is transformation for which the customer is willing to pay Designer, constructors and business developers create value –all others serve them A value stream is a sequence of interdependent activities to serve and satisfy the customer Walking Gemba .