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PSTNSWITCH-OFFA STEP-BY-STEP PLANNING TOOLThe PSTN switch-off affects all UKbusinesses, often in ways they mightnot expect. What exactly will it meanfor you, and what are your options?Don’t put off finding out.
FUTURE-PROOFINGYOUR TELEPHONY ISONLY HALF THE STORYIt’s a cliché because it’s true: communicationreally is the lifeblood of a business.Okay, we know: revenue, cash-flow, data, innovationand several others are also worthy candidates but it’san inescapable fact that without smooth-functioningcommunications, most corporations simply can’t function.Yet for many businesses, that’s exactly what’s atstake right now.And we’re not just talking about phones and Internet.Upcoming changes to the UK communicationsinfrastructure could easily put the wider workings ofyour business at risk, from card machines to emergencyalarms, lifts, entry systems and much more.That’s right. We’re talkingabout the imminentPSTN SWITCH-OFF.TTFN, PSTNIn the biggest communications shake-up in 30 years, BTwill switch off the Public Switched Telephone Network(PSTN), which incorporates conventional phone lines,ISDN, single analogue lines and other connections, byDecember 2025. This will be preceded by a total “stopsell” of these services as early as 2023.What does this mean?These services will be replaced by “all IP” technologiesusing Openreach’s fibre network. This means allbusinesses currently relying on single analogue or ISDNfor their calls or broadband will need to migrate to asingle-order, fibre-only alternative like Single OrderGeneric Ethernet Access (SOGEA), through which voice,broadband and other services can be delivered together.But it’s not just your phone and broadband. Businessesrely on a whole range of other common devices andappliances that use single analogue lines in order tofunction. If you don’t have an alternative in place byDecember 2025, these too will cease to function.
HOW TO USETHIS GUIDEIn these pages, we provide information tohelp you audit your current communications(and other business-critical technologies)and determine whether (and how) you needto act in each case.We also provide concrete examples of potentialsolutions.There are a number of successor technologies readilyavailable such as SIP and broadband replacementservices (over both the Gamma network and Openreach’sfull-fibre network), as well as single-user voicereplacement products. These technologies will help youto future-proof your communications, give you moreoptions and streamline your costs. The earlier you act, thesooner you’ll benefit.THE ONLY SURE THING IS: YOU NEED TO ACT.HERE’S HOW TO DO SO IN A WAY THAT SUITSYOUR BUSINESS AND YOUR CUSTOMERS.
IS YOUR TECH ON BORROWED TIME?DO YOU RELY ON ANY OFTHESE TECHNOLOGIES?Business Telephony UsersBroadband (ADSL2)Single Analogue Exchange LineDoes your phone system currently relyon any of these technologies?Does your broadband currently rely onADSL2 technology? ISDN2 ADSL2Does your business currently useservices that use a Single AnalogueExchange Line? ISDN30 Door entry systems PSTN Multiline Fax machines PDQ handheld payment devices Care home alarms Telephony voice Emergency alarms Lift lines and help point systemsThen you need to take actionThen you need to take actionThen you need to take action
YOUR FUTURE, NOWBUSINESS TELEPHONYOption one:Option two:Option three:SIP Trunking connected to your currenttelephony solution (PBX)SIP Trunking connected through anAudioCodes “ISDN to SIP Converter”Design and deploy a comprehensive new UCsolutionWhat is this?What is this?What is this?Daisy can use SIP Trunking to deliver Voice OverInternet Protocol (VoIP) technology directly into yourprivate branch exchange (PBX), enabling high-qualityvoice calls with existing telephone numbers portedacross.An alternative way for Daisy to deliver VoIP telephonyinto your business, enabling high-quality voice callswith existing telephone numbers ported across.A completely integrated unified communicationssolution, with voice calls, instant messaging, videoconferencing and other collaboration tools madeavailable to all your people on a single, mobile-friendlyapp.Why might it suit me?Can be used to future-proof your telephony orupgrade your current unified communications (UC)solution with VoIP, regardless of provider.What’s necessary to make it work?Your PBX may need to be upgraded to enable SIP.Daisy can install a Session Border Controller that fitsthe requirements of your UC supplier, and manage anylicensing and software upgrades.TAKE THEFIRST STEPWhy might it suit me?In some cases, your PBX may not allow an upgrade tosupport SIP, or the cost of doing so might considerablyoutweigh the cost of an ISDN to SIP converter.What’s necessary to make it work?Daisy can install the AudioCodes hardware and,if necessary, reconfigure the programming of anyinternal systems.Why might it suit me?All elements of your business communications arebrought together in the most efficient way for yourparticular needs – transforming productivity andscalability while improving the customers’ experience.What’s necessary to make it work?Daisy’s specialists can assess your needs and design asolution based on one of the following three models: Combining Microsoft Teams with external voicecalling (using direct routing technology) A private cloud solution delivered in collaborationwith our partners Mitel, or another UC platformsuited to your needs A public cloud solution delivered in collaborationwith our partners Gamma, or another UC platformsuited to your needs.
YOUR FUTURE, NOWBROADBAND (ADSL2)SOGEA full fibre broadband(“to cabinet” or “to premises”)OnlineUC Phoneline What is this?This is a cloud-based single-user VoIP service,designed for a single-user environment deployment.Daisy can supply a single-user voice overlay to yourSOGEA service to provide both speech and analoguedata services like a fax machine.Daisy can supply Single Order Generic EthernetAccess (SOGEA) broadband over both the Gammanetwork and with a choice of bandwidths overOpenreach’s fibre network, either on a “Fibre to theCabinet” (FTTC) or “Fibre to the Premises” (FTTP)basis, as appropriate to your needs.Why might it suit me?Your broadband Internet, as well as other services likeVoIP (through our partners Gamma) can be deliveredthrough one single-order fibre connection. As well asbeing convenient, it’s also likely to be cost-effective.What’s necessary to make it work?Your current router may need to be upgraded toaccommodate an FTTC or FTTP connection.TAKE THEFIRST STEPWhat is this?Why might it suit me?If you currently use the analogue line element of yourbroadband service to make voice calls or to supportan analogue data service like a fax machine, then thissolution will support your future needs.What’s necessary to make it work?A SOGEA or appropriate data service, an IP-enabledhandset for speech or an ATA for an analogue dataservice like a fax machine.
YOUR FUTURE, NOWSINGLE ANALOGUEEXCHANGE LINEDo you rely on a Single AnalogueExchange Line for any of theessential services listed here?Then you need to take action.The services affected by the PSTN switchoff go far beyond voice calls and webconnectivity. As well as helping you switchto a SOGEA broadband connection usingeither Gamma’s network or Openreach’s“full fibre” network, Daisy can help youidentify and execute a migration pathwayfor other services that currently rely on atraditional analogue connection.What is this?This is a cloud-based single-user VoIPservice, designed for a single-userenvironment deployment. Daisy cansupply a single-user voice overlay toyour SOGEA service to provide bothspeech and analogue data services likea fax machine.Why might it suit me?PDQ handheldpayment devicesVerfone*Telephony voice(handsets)If you currently use the analogue lineelement of your broadband serviceto make voice calls or support any ofthese services, then this solution willsupport your future needsWhat’s necessary to make itwork?TAKE THEFIRST STEPEmergency alarmsRedcare*OnlineUC Phoneline A SOGEA or appropriate data service,an IP-enabled handset for speech oran ATA for an analogue data servicelike a fax machine.Care home alarms(neck-worn/hand-pull)Tunstall*Daisy can work withyou in conjunction withyour 3rd party suppliersto help you organise amigration of youressential hardware,where necessary.Lift lines and helppoint systemsKone*OTIS*Door entry systemsValcom*Fanvel*Fax machinesBrother*Panasonic*Canon**examples of manufacturers of these technologies
DON’T PUT IT OFF.TAKE THE FIRST STEPThe clock is ticking towards the demise of the PSTN. If you don’thave an alternative fully in place by December 2025, your phoneswill stop ringing, your lifts and other vital facilities may cease towork and your customers may be cut off from contacting you.But there’s a far better reason to act now. Businesses who’ve already switched theirtelephony to SIP Trunking are already saving thousands on their call costs, as well asrelaxing in the knowledge that their operations are set for 2025 and beyond.Whatever stage you’re currently at, Daisy’s specialist team can help you assess yourneeds and manage a seamless migration that works for you and your customers. Callus today for a no-obligation chat.Because the best time to act is always now.0344 863 3000 enquiries.daisyuk.tech2021 Daisy Corporate Services Trading Limited (CRN: 02888250) daisyuk.techdaisyuk.tech
We also provide concrete examples of potential solutions. There are a number of successor technologies readily available such as SIP and broadband replacement services (over both the Gamma network and Openreach's full-fibre network), as well as single-user voice replacement products. These technologies will help you
