You Can Get There From Here. - NIST

Transcription

You Can Get There From Here.Malcolm Baldrige National Quality Award 2019National Quality Award Applicationand Results Update September 2019

Howard Community CollegeMalcolm Baldrige Quality Award ApplicationTable of ContentsOrganizational ChartGlossary of Terms and AbbreviationsOrganizational Profile . i-vResponse to the Criteria: . 1-501 – Leadership1.1 Senior Leadership . 11.2 Governance and Societal Contributions . 42 – Strategy2.1 Strategy Development . 62.2 Strategy Implementation . 113 – Customers3.1 Customer Expectations . 133.2 Customer Engagement . 154 – Measurement, Analysis, and Knowledge Management4.1 Measurement, Analysis, and Improvement of Organizational Performance . 164.2 Information and Knowledge Management . 205 – Workforce5.1 Workforce Environment . 215.2 Workforce Engagement. 246 – Operations6.1 Work Processes . 276.2 Operational Effectiveness. 317 – Results7.1 Student Learning and Process Results. 347.2 Customer Results . 397.3 Workforce Results . 427.4 Leadership and Governance Results . 457.5 Budgetary, Financial, Market, and Strategy Results . 48Howard Community CollegeProviding Pathways to Success

Board of Trustees*HOWARD COMMUNITY COLLEGEPresidentKathleen HetheringtonExecutive Associate to the PresidentLinda EmmerichExecutive Assistant to the PresidentMaha SalamahExecutive Directorof PublicRelations &MarketingElizabeth HomanDirector ofDevelopment/Executive Directorof EducationalFoundationMissy MatteyVice President ofAcademic AffairsJean SvacinaVice President ofAdministration & FinanceLynn ColemanVice President of StudentServicesCindy PeterkaVice President ofInformation TechnologyTom GlaserAssociate VicePresident of AcademicAffairsGreg FleisherCapital Projects andFacilitiesChuck NightingaleEnrollment ServicesAlison BuckleyAdministrativeInformation SystemsLinda WuAcademic EngagementMatthew Van HooseArts & HumanitiesValerie LashBusiness/ComputersSharon SchmickleyContinuing Education &Workforce DevelopmentMinah WooEnglish/WorldLanguagesMargaret Garroway*Board members:Kevin J. Doyle, ChairFelícita Solá-Carter, Vice ChairSteven A. JossChristopher G. MarascoMamie J. PerkinsKevin F. SchmidtVacantKathleen Hetherington, Secretary/TreasurerUpdated 02/04/19FinanceChris HestonHuman ResourcesKarlyn Young (acting)Auxiliary and CapitalProgramsShelly Bilello*******Auxiliary Services(Café and Bookstore)Dewey GrimPublic SafetyBill DavisAdmissions, Advising & TransferDorothy Plantz*******Financial Aid ServicesDawn Mosisa-Lowe*******Records, Registration, & VeteransAffairsCheryl Cudzilo*******Test CenterZakia JohnsonStudent DevelopmentJanice MarksAcademic Support ServicesDebra Greene*******Health SciencesGeorgene ButlerChildren's Learning CenterLaurie Moran*******MathematicsMike LongCounseling & Career ServicesJay Coughlin*******Science, Engineering,and TechnologyPatricia TurnerSocial Sciences andTeacher EducationLaura CrippsTeaching and LearningServicesSteve HorvathDisability Support ServicesKathy McSweeney*******Student LifeSchnell GarrettSenior Director of Athletics andStudent ConductGeoffrey Colbert (acting)*******AthleticsErin Foley (interim)Information ServicesJohn GarnseyPlanning, Research, &OrganizationalDevelopmentZoe IrvinStudent ComputerServicesSung LeeUser & Network ServicesMike Heinmuller

Glossary of Terms and Abbreviations#360º – Performance review of supervisors and vice presidents by selected colleagues and direct reportsAAA – Associate of Arts degreeAACC – American Association of Community CollegesAAS – Associate of Applied Science degreeAAT – Associate of Arts in Teaching degreeACCT – Association of Community College TrusteesACUPCC – American College and University Presidents’ Climate CommitmentADA – Americans with Disabilities ActAdmin – Administrator employee (constituency) groupAFIT – Alliance for Innovation and TransformationALE – Advanced Leadership ExperienceALP – Accelerated Learning ProgramAoS – Available on siteARL – Applications and Research LaboratoryASE – Associate of Science in EngineeringASSIST – Assessment and Intervention for Students TeamAvg – AverageAVP – Area Vice PresidentAY – Academic yearBBenchmark – external comparative data; identified on charts as QAW, EC, best peer, state average, etc. (Historically,the term HCC benchmark might be either an internally-set target or an external comparison.)Board Ends – Key performance indicators (include MHEC indicators) reviewed monthly by the Board of TrusteesBOT – Board of TrusteesCC – CollaboratorsCanvas – a system designedCARE – Concern Assessment and Response for EmployeesCAPTE - Commission on Accreditation in Physical Therapy EducationCCRCCA - College and Career Readiness and College Completion ActCC –Curriculum CouncilCM – Continuous communicationCCSSE – Community College Survey of Student Engagement (national)CEWD – Continuing Education and Workforce DevelopmentCFT(s) – Cross-functional Team(s)CNA –COF – Commission on the FutureCOMAR – Code of Maryland Administrative RegulationsCOOP – Continuation of Operations PlanCore Work unit – sometimes appears only as “unit”CPR – Cardiopulmonary ResuscitationCTE – Career and Technology EducationDDLLR - Maryland Department of Labor, Licensing and RegulationEEAP – Employee Assistance ProgramEC – External Comparator (out-of-state college, university or League for Innovation Vanguard Learning Collegeproject participant)ED-PRM – Executive Director, Public Relations and MarketingED-PROD – Executive Director of Planning, Research and Organizational DevelopmentEEOC – Equal Employment Opportunity CommissionEMCFT – Enrollment Management Cross-functional TeamEMSI – Economic Modeling Specialists, Inc.EOP – Emergency Operations PlanERP – Enterprise Resource PlanningExAP – Executive Assistant to the PresidentHoward Community CollegeProviding Pathways to Success

EXCEL – Encouraging eXcellence through Coaching Empowerment and Leadership, HCC’s in-house leadershipprogramFF – Flexibility of offeringFAFSA – Free Application for Federal Student AidFERPA – Family Educational Rights and Privacy ActFF – Freshman Focus, an opportunity for graduating high school seniors to be admitted, tested, advised and registeredprior to the general registration periodFMP – Facilities Master PlanFPLC – Faculty Professional Learning CommunitiesFT – Full-timeFTE – Full-time EquivalentFunctional area – sometimes appears only as “area”FY – Fiscal Year (July 1–June 30)FYE – First-Year Experience – philosophy that recognizes the uniqueness of students’ first year in collegeGG – Strategic GoalsGC – Global CompetencyGCAA – Global Competency Aptitude AssessmentGCTWF – Great Colleges To Work For; survey/program sponsored by The Chronicle of Higher Education andModernThink LLCGPA – Grade Point AverageHHCC – Howard Community CollegeHCCEF – Howard Community College Educational FoundationHCPSS – Howard County Public School SystemHCRM – Health Cost & Risk ManagementHoCo – Howard CountyHSCFT – Health and Safety Cross-functional TeamII – InnovationIACLEA – International Association of Campus Law Enforcement AdministratorsICS – Incident Command SystemIDEA – Individual Development & Educational AssessmentIEP – Institutional Effectiveness PlanInfoView – Web intelligence systemINSPIRES – Innovation, Nurturing, Sustainability, Partnerships, Integrity, Respect, Excellence, ServiceIPEDS – Integrated Postsecondary Education Data SystemISO – International Organization for StandardizationISP – Internet Service ProviderIT – Information TechnologyJJD(s) – Job DescriptionsKkW – KilowattKPIs -Key Performance Indicators. Also see, Vital SignsLL – LearningLCC – Laurel College CenterLE – Leading EdgeLEED – Leadership in Energy and Environmental DesignLikert scale – measurement of the degree to which people agree or disagree with a statement (e.g., 5 strongly agree,1 strongly disagree)LMS – Learning Management System (CANVAS)LS – Leadership SystemLTSPC – Long-term strategic planning cycleMMVV – Mission, Vision and ValuesMVV/G – Mission, Vision, Values and Strategic GoalsMACC – Maryland Association of Community CollegesMAPs – Merit Achievement PlanHoward Community CollegeProviding Pathways to Success

MEEC – Maryland Education Enterprise ConsortiumMD – MarylandMHEC Indicators – Performance accountability measures mandated by MHECMHEC – Maryland Higher Education CommissionMSCHE – Middle States Commission on Higher EducationmyHCC – Portal site for faculty, staff and students.NN – NumberNatl – NationalNCCBP – National Community College Benchmark ProjectNIMS ICS – The National Incident Management SystemNIST – National Institute of Standards and TechnologyNOC – Network Operations CenterNSC – National Student ClearinghouseOOFIs – Opportunities for improvementOSHA – Occupational Safety and Health AdministrationPP – Partner(s)PC – Planning CouncilPCI – Payment Card IndustryPD – Professional DevelopmentPDCA – Plan-Do-Check-ActPDT/PDCFT – Professional Development Cross–functional TeamPES – Performance Evaluation SystemPGCC – Prince George’s Community CollegePII – Personally Identifiable InformationPMM – Performance Monitoring ModelPRIDE – Howard P.R.I.D.E. (Purpose. Respect. Initiative. Determination. Excellence)PRM – Public Relations and MarketingPROD – Planning, Research and Organizational Development OfficeProf/Tech – Professional/Technical employee (constituency) groupPT – President’s Team led by President. Members: Executive Associate to the President (ExAP); Executive Directorof PROD (ED-PROD); Executive Director, Public Relations/Marketing (ED-PRM); Vice President of AcademicAffairs (VPAA); Vice President of Administration and Finance (VPAF); Vice President of InformationTechnology (VPIT); and Vice President of Student Services (VPSS)QQI – Quality of InstructionQAW – Quality Award WinnerQUEST – QUality Evaluation of Service Trends – yearly survey of budgeted employeesRReverse Transfer – student transfers to another college before graduating; successfully completes courses, sendstranscript back, may be able to get associates degree.RFI – Requests for InformationRouse Scholars – HCC’s selective admissions honors and leadership programSS – SuppliersSA(s)/SA1-3 – Strategic Advantage(s)SAP – Strategic Action PlansSC(s)/SC1-3 – Strategic Challenge(s)S/P – Supplier(s) and partner(s)S/P/C – Supplier(s) and partner(s) and collaborator(s)SG(s) – Strategic goal(s)SG-1 – Student Success, Completion & Lifelong LearningSG-2 – Organizational ExcellenceSG-3 – Building & Sustaining PartnershipsSGA – Student Government AssociationSilas Craft Collegians – A selective admissions program for students whose performance in high school does notreflect their academic potential.SimMan - A wireless human patient simulator that represents an average-size adult patient.Howard Community CollegeProviding Pathways to Success

SL – Senior Leaders; comprised of the President and the President’s TeamSLOAP – Student Learning Outcomes Assessment PlanSP – Spring semesterSSS – Student Support ServicesSTEM – Science, Technology, Engineering and MathematicsStep UP – A one-on-one case management, coaching and support program for studentsSTP – Strategic PlanSTSPC – Short-term strategic planning cycleSWOT – Strengths, weaknesses, opportunities, threatsTTarget(s) – Performance projection(s) set within HCC; goal(s) for future performanceTPOT – The Power of TwoUUMBC – University of Maryland Baltimore CountyUMCP – University of Maryland College ParkUnit – core work unit; departmentVVOC – Voice of the CustomerVP(s) – Vice PresidentVPAA – Vice President of Academic AffairsVPAF – Vice President of Administration and FinanceVPIT – Vice President of Information TechnologyVPSS – Vice President of Student ServicesVS(s)/Vital Signs – Operational measures for core work units, functional (VP) areas and the PT Key PerformanceIndicators)WWC – Written Communication, General Education goalWF – WorkforceWSUS - Windows Server Update ServicesYYESS – Yearly Evaluation of Services by Students – annual survey of studentsHoward Community CollegeProviding Pathways to Success

Figure P.1-1 HCC CultureOrganizational ProfileP.1 Organizational DescriptionP.1a(1) Educatio

Economic Modeling Specialists, Inc. EOP – Emergency Operations Plan . ERP – Enterprise Resource Planning . ExAP – Executive Assistant to the President. Howard Community College . Providing Pathways to Success. EXCEL – Encouraging eXcellence through Coaching Empowerment and Leadership, HCC’s in-house leadership program . F . F – Flexibility of offering . FAFSA – Free