User Guide - Lively


User Guide

My Important InformationUse this space to write information that you may need to refer to in the future.Lock Screen Secret KeyPatternPINPasswordWi-Fi InformationNetwork NamePasswordGoogle Sign-in InformationEmail or phonePassword

Welcome to the GreatCall Family!Thank you for choosing the Jitterbug Smart2. Our newly designed smartphonefeatures a 5.5” screen and a menu organized in a single list, making it even easierfor you to stay connected with family and friends. Our exclusive health and safetyservices can be accessed right from your phone so you can stay active, mobile andindependent.This helpful User Guide contains everything you need to know about your JitterbugSmart. And if you need any more information we have videos, how-to cards andmore in our Learning Center at Regards,Your friends at GreatCall

Table of ContentsSECTION 1: GETTING STARTED. 1Key Items in Your Jitterbug Box.2Your Jitterbug Smart2.3Charging the Battery.5Understanding Touch Gestures.6Phone Overview.7Home Screen Overview.8Making a Call.9Sending a Text Message. 10Voice Typing. 12Taking a Photo. 13I

Setting Up Your Voicemail Greeting. 14Adding a Contact. 16Setting Up Wi-Fi. 18Section 2: The Jitterbug Experience.20Jitterbug Home Screen. 21Navigation Buttons. 22Title Bar. 23App List. 24Status Bar. 26Lock Screen. 28Checking Talk, Text and Data Usage. 33What is Data?. 34Using Wi-Fi to Reduce Your Data Plan Usage. 35II

Connecting to Wi-Fi. 365Star Service. 37The Learning Center. 38Section 3: Phone Calls.39Phone App Overview. 40Dial Pad. 41Call History. 42Contacts. 43Voicemail. 44Answering or Ignoring a Call. 45Speakerphone. 46Accessing the Dial Pad During Calls. 47Adjusting the Call Volume. 48III

Adjusting the Ringer Volume. 49Section 4: Text Messages.50Text Messages App Overview. 51Sending New Text Messages. 52Reading and Replying to Text Messages. 53Sending Photo Messages. 54Deleting Text Messages. 55Section 5: Camera.56Camera App Overview. 57Taking a Photo. 58Recording a Video. 59Viewing Your Photos and Videos. 60Deleting Your Photos and Videos. 61IV

Sharing Your Photos. 62Section 6: Additional Information.63Setting up Your Email Account. 64Composing and Sending Email. 66Reading and Replying to an Email. 67Sending an Email with a Photo or Video. 68Adjusting the Screen Brightness. 69Bluetooth. 70Airplane Mode. 72Downloading More Apps. 73Uninstalling Apps. 75Changing Your Color Theme. 76Changing the Lock Screen Photo. 77V

Contacting Us. 78Legal.79Customer Agreement. 79Standard Limited Warranty. 92Safety and Use. 97Licenses.105Index.108VI

Getting StartedSECTION 1: GETTING STARTEDTopics 1Key Items in Your Jitterbug BoxYour Jitterbug Smart2Charging the BatteryUnderstanding Touch GesturesPhone OverviewHome Screen OverviewMaking a Call Sending a Text MessageVoice TypingTaking a PhotoSetting Up Your Voicemail GreetingAdding a ContactSetting Up Wi-Fi

Getting StartedKey Items in Your Jitterbug BoxUSB CableJitterbug Smart22NOTE:Wall ChargerThe rechargeable battery has been pre-installedfor your convenience. It is not removable.

Getting StartedYour Jitterbug Smart2Earpiece SpeakerFront-facing CameraFront-facing FlashVolume ButtonPower/Lock ButtonDisplayHOME ButtonBACK ButtonSpeakerphone35Star Button

Getting StartedYour Jitterbug Smart2 (continued)Main CameraBack CoverCharging/USB Port4Main Flash

Getting StartedCharging the Battery1) Plug larger end of USB Cableinto Wall Charger.22) Plug Wall Charger into a walloutlet.3) Plug smaller end of USBCable into the bottom of yourJitterbug.135

Getting StartedUnderstanding Touch GesturesThese are the most common touch gestures you will use when interacting with yourJitterbug touch screen:TAPBriefly touch thescreen with yourfingertip6PRESS AND HOLDTouch the screen foran extended period oftimeDRAGMove your fingertipacross the screenwithout losing contactPINCH AND SPREADTouch the screen withtwo fingers and bringthem together or apart

Getting StartedPhone OverviewA) Volume Button – PRESS upper end of button to increasevolume; PRESS lower end of button to decrease volume.ABB) Power/Lock Button – QUICKLY PRESS to lock or wake yourphone; PRESS AND HOLD to power your phone on or off.C) BACK Button – TAP to return to the previous screen.D) HOME Button – TAP to return to the Home Screen.E) 5Star Button – PRESS AND HOLD to get help in any unsafeor uncertain situation (requires Health & Safety Package).C D E7

Getting StartedHome Screen OverviewBA) Title Bar – Name of the screen you are viewing.B) Status Bar – Shows you wireless connectivity, ringervolume, battery and current time information.C) Options – TAP to view more options relevant to thescreen you are currently viewing.D) App List – A list of the apps you use most.8ADC

Getting StartedMaking a Call1) On the Home Screen,TAP Phone.2) TAP Dial Pad.3) Enter the 10-digit phonenumber and TAP CALL.1923

Getting StartedSending a Text Message1) On the Home Screen,TAP Text Messages.2) TAP Create NewMessage.3) TAP Enter Number.11023

Getting StartedSending a Text Message (continued)4) Enter the 10-digitphone number and TAPNext.5) Compose your textmessage using thekeyboard.6) TAP Send.41156

Getting StartedVoice Typing1) When using thekeyboard, TAP the Talkicon.2) Speak your message.3) If needed, edit yourmessage using thekeyboard or by using theTalk icon again.11223

Getting StartedTaking a Photo1) On the Home Screen, TAPCamera.2) TAP Camera.3) TAP where you want tofocus, then TAP the circleShutter button.11323

Getting StartedSetting Up Your Voicemail Greeting1) On the Home Screen, TAPVoicemail.2) TAP Set GreetingsMessage.3) TAP Record NewGreeting and beginspeaking your greeting.11423

Getting StartedSetting Up Your Voicemail Greeting (continued)4) TAP Stop to finish your recording.5) TAP Save Greeting if you are satisfied orDiscard Recording if you would like torecord a new greeting.4155

Getting StartedAdding a Contact1) On the Home Screen,TAP Phone.2) TAP Contacts.3) TAP Add New Contact.11623

Getting StartedAdding a Contact (continued)4) Enter contact name andTAP Next Step.5) Enter contact phonenumber and TAP NextStep.6) TAP Save Contact.41756

Getting StartedSetting Up Wi-Fi1) On the Home Screen,DRAG to scroll down andTAP Phone Settings.2) TAP Internet & Devices.3) TAP Wi-Fi.11823

Getting StartedSetting Up Wi-Fi (continued)4) TAP the switch to turn on Wi-Fi and then TAPyour network name.5) Enter the network password and TAPCONNECT.4195

Jitterbug ExperienceSection 2: The Jitterbug ExperienceTopics 20Jitterbug Home ScreenNavigation ButtonsTitle BarApp ListStatus BarLock Screen Checking Talk, Text and Data UsageWhat is Data?Using Wi-Fi to Reduce Your Plan UsageConnecting to Wi-Fi5Star ServiceThe Learning Center

Jitterbug ExperienceJitterbug Home ScreenThe Home Screen is the first thing you see every time youunlock your phone. From this screen you can access allfeatures of your Jitterbug. The Home Screen is organizedinto four sections:A) Status Bar – Shows you important status information.B) Title Bar – Where you are and relevant options.ABCC) App List – A list of the apps you use most.D) Navigation Buttons – Navigate around your phoneD21

Jitterbug ExperienceNavigation ButtonsAt the bottom of your screen you will find three buttons that are used frequently tonavigate around your phone.A) BACK Button – Takes you one step backfrom your last action.B) HOME Button – Takes you back to theHome Screen.C) 5Star Button – PRESS AND HOLD to gethelp in any unsafe or uncertain situation(requires Health & Safety Package).22ABC

Jitterbug ExperienceTitle BarThe Title Bar will appear at the top of your Home Screen, as well as many of the otherapps you will use on your Jitterbug. It contains the following:A) Screen Name – The name of thescreen you are currently viewing.When viewing the Home Screen youwill see “Home”.B) Options – Additional options relevantto the screen you are viewing. You willalso find helpful learning tips here.23AB

Jitterbug ExperienceApp ListAn “app” is a small application designed to do a specific task for you. Your favoriteapps will be displayed in the Home Screen. We’ve added some here to get youstarted, but you can always adjust this list by using the Options button in the TitleBar.Phone – Make calls.Voicemail – Listen to voice messages people have left you.Text Messages – Send and receive text messages.Camera – Capture photos or videos.24

Jitterbug ExperienceApp List (continued)Internet – Find websites that interest you.Email – Send and receive email messages.Maps & Directions – Get directions to your destination.Lively – Update your Personal Emergency Profile.Phone Settings – Adjust important settings of your phone.Support – Check your plan usage and find helpful tips.All Apps – Additional apps that you may find useful.25

Jitterbug ExperienceStatus BarThe Status Bar, at the top of your screen, shows you important information aboutthe state of your phone.Cellular Signal Strength – Affects your call quality. The more barsyou have the stronger your signal.Wi-Fi Status – Use a Wi-Fi network to save Data usage on yourplan. You can turn this on or off under Phone Settings.26

Jitterbug ExperienceStatus Bar (continued)Bluetooth Status – Let’s you know if you’re connected to aBluetooth device such as a car stereo or wireless headphones.Turn this feature on or off under Phone Settings.Ringer Volume – Adjust the Ringer Volume using the VolumeButton on the side of your phone.Battery Level – Allows you to keep track if you need to chargeyour phone.Current Time – The current time automatically set by theGreatCall network.27

Jitterbug ExperienceLock ScreenYour Jitterbug is equipped with a Lock Screen that preventsaccidental dialing as well as an extra layer of security if youhappen to misplace your phone.To lock and unlock your phone:1) QUICKLY PRESS the Power/Lock Button on the side of yourphone.NOTE:28Your Jitterbug will lock automatically if you haven’tinteracted with your phone for a few moments.1

Jitterbug ExperienceLock Screen OverviewA) 5Star Button – PRESS AND HOLD to get help in anyunsafe or uncertain situation (requires Health & SafetyPackage).AB) Current TimeBC) Current DateCD) Your Phone NumberDE) Swipe to Unlock – DRAG your finger from the bottomof the screen to the top in one, quick “swiping” motion.29E

Jitterbug ExperienceManaging Your Lock Screen Secret KeyYou may have setup a lock screen during the initial setup process, but you can alwayschange it later by:1) On the Home Screen, TAP Phone Settings.2) TAP Android Settings.3) TAP Lock Screen.4) TAP Screen lock.5) TAP the lock screen option that you desire.30

Jitterbug ExperienceLock Screen OptionsThere are five lock screen options you can choose from: None – No Lock Screen will appear at all. QUICKLY PRESSING the Power/LockButton will take you immediately to the Home Screen. Swipe – Unlocking your phone will only require you to “swipe” your finger fromthe bottom of the screen to the top in one, quick motion. Pattern – After swiping to unlock, you will be required to draw a pattern that onlyyou know. PIN –After swiping to unlock, you will be required to enter a numerical PIN thatonly you know.31

Jitterbug ExperienceLock Screen Options (continued)Password – After swiping to unlock, you will be required to enter an alphanumeric password that only you know. NOTE:32Do not forget your Lock Screen Secret Key! Use the inside cover of this UserGuide to take a note of your Secret Key!

Jitterbug ExperienceChecking Talk, Text and Data UsageYour Jitterbug allows you to do much more than just callingyour friends and family. It’s an easy-to-use smartphone with abroad range of capabilities from sending pictures and videosvia Text Message or Email, browsing the Internet to catch up onthe latest news, to downloading the latest apps and games.To avoid overage fees, periodically check your Talk, Text andData usage by:1) On the Home Screen, TAP the Support app.2) TAP Check my Usage.33

Jitterbug ExperienceWhat is Data?Data is electronic information sent wirelessly between your phone and GreatCall’snetwork. Examples of features that typically use Data on your Data Plan allowance: Sharing photos or videos on social media sites like Facebook Sending and receiving Email messages Browsing the Internet Watching streaming videos on a website or using an app like YouTube Listening to music on a website or using an app like Pandora Turn-by-turn directions using the Maps & Directions app Downloading apps from the Google Play Store34

Jitterbug ExperienceUsing Wi-Fi to Reduce Your Data Plan UsageIf your home already has Internet access and a Wi-Fi network, sometimes calleda “wireless network”, you can connect your Jitterbug to your Wi-Fi connection toreduce Data usage on your monthly GreatCall Data Plan allowance.When successfully connected to your Wi-Fi network, all Data usage will go throughyour home’s Internet access instead of GreatCall’s cellular network.NOTE:35Periodically check the Status Bar to confirm if you are connected to Wi-Fi. Ifnot, Data use may be deducted from your monthly GreatCall Data allowance.If you are connected to Wi-Fi, you will see this in the Status Bar:

Jitterbug ExperienceConnecting to Wi-Fi1) On the Home Screen, DRAG to scroll down and TAP Phone Settings.2) TAP Internet & Devices.3) TAP Wi-Fi.4) TAP the switch to turn on Wi-Fi and then TAP your network name.5) Enter the network password and TAP CONNECT.NOTE:36Use the inside cover of this User Guide to take note of your Wi-Fi settings forfuture reference.

Jitterbug Experience5Star ServiceThe 5Star Button on your Jitterbug gets you access to GreatCall’s unique 5StarService. This service provides easy-to-use and reliable access to IAED-Certified 5StarAgents who will confirm your location, evaluate your situation, and get you the helpyou need. Available with all Health & Safety Packages.PRESS AND HOLD the 5Star Button to call 5Star in anuncertain or unsafe situation.NOTE:37If you accidentally call 5Star, please stay on the line and advise the Agent thatit is not an emergency. Our Agents are notified of attempted calls, take eachone seriously and are trained to call back to confirm your situation.

Jitterbug ExperienceThe Learning CenterAt GreatCall, we provide you with easy-to-follow educational tools for the way youwant to learn. Whether it’s your first smartphone or you are ready for advancedfeatures, our Learning Center is here to help every step of the way.Go to to access additional education tools to makeyou a Jitterbug expert. There you’ll find: How-to Videos How-to Cards Frequently Asked Questions And more!38

Section 3: Phone CallsPhone CallsTopics 39Phone App OverviewDial PadCall HistoryContactsVoicemail Answering or Ignoring a CallSpeakerphoneAccessing the Dial Pad during CallsAdjusting the Call VolumeAdjusting the Ringer Volume

Phone App OverviewPhone CallsTAPPING Phone from the Home Screen will give you thefollowing options:A) Dial Pad – Make a call by dialing the number.B) Call History – See your incoming and outgoing callhistory.C) Contacts – Save phone numbers with a contact name forquicker dialing.ABCDD) Voicemail – Listen to any voice messages from callers youmay have missed.40

Dial PadThese are the features of the Dial Pad:Phone CallsA) Phone Number Field – This shows the phone numberyou’re about to call as you are dialing. Use the Deletebutton if you make a mistake.ABB) Add Contact – You have the option of adding thisnumber to a contact name for quicker dialing in thefuture.CC) Dial Pad – This is where you dial the phone number.DD) CALL Button – TAP this when you are ready to call.41

Call HistoryPhone CallsFrom Call History you can view your inbound, outbound, missedand dismissed call history. TAP any record for more options likecalling back, sending a text message and viewing caller details.These are the types of call history records:Inbound – Incoming calls that were answered.Outbound – All outgoing calls.Dismissed – Incoming calls that you hung up on beforeanswering.Missed – Incoming calls that ended before you couldanswer.42

ContactsPhone CallsContacts is where you can save your most frequently calledcontacts so that you don’t have to manually dial theirAnumber each time. To add a new contact:B1) TAP Add New Contact at the top.2) Enter their name.3) Enter their phone number.4) TAP Save Contact.Once a contact is saved, you can TAP their name in theContacts list to call them.43CD

VoicemailPhone CallsIn Voicemail you can configure your greeting message that’splayed to callers when you can’t answer the phone. You can alsolisten to voice messages left for you. To update your greeting, TAP Set Greeting Message. To listen to your voice messages, TAP the Play button on anyvoice message history.44

Answering or Ignoring a CallPhone CallsYour Jitterbug will vibrate and/or ring to notify you whensomeone is calling. On your screen you will see anyinformation available about the caller as well as an optionto answer or to dismiss the call. Dismissing a call will sendthem to your Voicemail.To answer or dismiss the call:1) PRESS AND HOLD your finger on the Phone Icon1button and DRAG your finger UP to answer or DOWN todismiss.45

SpeakerphonePhone CallsOnce in a call, you will have the ability to route the caller’svoice to either the Earpiece Speaker or the Speakerphone.The Earpiece allows you to have a private conversation ifyou are in a public setting, while the Speakerphone allowsyou to free your hands or allow other people surroundingyou to participate in the conversation.To switch between the Earpiece Speaker andSpeakerphone, while on an active call:1) TAP the Speakerphone On/Off switch.461

Accessing the Dial Pad During CallsPhone CallsThere are instances while on an a call that you will needto access the Dial Pad to dial an extension or to make aselection on an Interactive Voice Response prompt (i.e.“press ‘1’ to speak to a representative”).To access the Dial Pad, while on an active call:1) TAP the Show Dial Pad button.2) TAP the Hide Dial Pad button to go back to the activecall information screen or to access the Speakerphonesetting.471

Adjusting the Call VolumeTo adjust the Call Volume, while on an active call:Phone Calls1) PRESS upper end of the Volume Button toincrease the Call Volume12) PRESS lower end of the Volume Button todecrease the Call Volume.248

Adjusting the Ringer VolumeTo adjust the Ringer Volume, while viewing the Home Screen:Phone Calls1) PRESS upper end of the Volume Button to increase the Ringer Volume2) PRESS lower end of the Volume Button to decrease the Ringer Volume.NOTE:49As you adjust the Ringer Volume, you will see the indicator change in theStatus Bar.

Section 4: Text MessagesTopicsText Messages Text Messages App Overview Sending Photo Messages Sending New Text Messages Deleting Text Messages Reading and Replying to Text Messages50

Text Messages App OverviewText MessagesText Messages are a quick and simple way to send shortmessages to anyone that has a cell phone capable ofreceiving them.TAPPING Text Messages from the Home Screen will giveyou the following options:A) Create New Message – Compose a new Text Message.B) Conversation History – A list of Text Messageconversations you have had and can reply.51AB

Sending New Text Messages1) TAP Create New Message.Text Messages2) TAP either Choose Contact or Enter Number.3) Select the recipient from Contacts or enter the phone number.4) Compose your message using the On-screen Keyboard or the Voice Typingfeature (Talk Button).5) TAP Send.52

Reading and Replying to Text Messages1) TAP any Text Message in your Conversation History.Text Messages2) DRAG your finger up and down to read the Text Message conversation.3) TAP anywhere in the “Enter a message” box to open the On-screen Keyboard.4) Compose your message using the On-screen Keyboard or the Voice Typingfeature (Talk Button).5) TAP Send.53

Sending Photo MessagesWhile composing a new Text Message or replyingto an existing Text Message conversation:1) TAP Options at the top-right of the screen.Camera2) TAP Send Photo.3) TAP the photo you would like to send fromyour Photo Album. A checkbox will appearon the photo when selected.4) TAP Send.5423

Deleting Text Messages1) TAP any Text Message in your ConversationHistory.Text Messages2) TAP Options at the top-right of the screen.3) TAP Delete Conversation.4) TAP Delete Conversation in the pop-up toconfirm.NOTE:55Text Messages cannot be recovered oncedeleted.34

Section 5: CameraTopics Camera App Overview Taking a Photo Recording a VideoCamera56 Viewing Your Photos and Videos Deleting Your Photos and Videos Sharing Your Photos

Camera App OverviewThe Camera allows you to take pictures and videos ofprecious moments and share with friends and family.TAPPING Camera from the Home Screen will give you thefollowing options:CameraA) Camera – Take photos and videos.B) Photo Album – View photos and videos you havecaptured.57AB

Taking a Photo21) TAP Camera to open theViewfinder.Camera2) Aim the back of yourphone towards yoursubject.33) TAP where you wouldlike to focus.4) TAP the circle Shutterbutton.584

Recording a Video1) TAP Camera to open the Viewfinder.2) TAP VIDEO near the Shutter button. The Shutter button willturn red.Camera3) Aim the back of your phone towards your subject.4) TAP where you would like to focus.5) TAP the circle Shutter button to start recording.6) TAP the circle Shutter button again to stop recording.5925

Viewing Your Photos and VideosAfter you have captured a photo or video, you can view it by accessing the PhotoAlbum.1) TAP Photo Album.Camera2) TAP any photo or video to view it in full screen.60

Deleting Your Photos and VideosWhile viewing your Photo Album, you can delete anyphotos that you no longer need.1) TAP on a photo in your Photo Album to view it.Camera2) TAP the Trash Can icon on the bottom-right of thescreen.3) TAP DELETE in the pop-up to confirm.261

Sharing Your PhotosWhile composing a new Text Messageor replying to an existing Text Messageconversation:1) TAP Options at the top-right of the screen.Camera2) TAP Send Photo.3) TAP the photo you would like to send fromyour Photo Album. A ch

May 10, 2018 · 7 Getting Started Phone Overview A) Volume Button – PRESS upper end of button to increase volume; PRESS lower end of button to decrease volume. B) Power/Lock Button – QUICKLY PRESS to lock or wake your phone; PRESS AND HOLD to power your phone on or off. C) BACK Button – TAP to return to the pr