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Welcome to the AHRQ Medicaid and CHIP TA Webinar—The Importance of Business Process Analysis in Health IT Project Planningand ImplementationMonday, August 24, 2009 2:00 – 3:30 p.m. EasternPresented by:Claudia Brogan, MS Ed, Training Manager, Public Health Informatics InstituteKelley G. Chester, MPH, Business Analyst, Public Health Informatics InstituteModerated by:Teresa Zayas-Caban, PhD, Senior Manager of Health IT, Agency for HealthcareResearch and Quality (AHRQ)Please note all participants were placed on mute as they joined the session.Funded by the Agency for HealthcareResearch and Quality
Overview Welcome – Teresa Zayas-Caban, PhD, Senior Manager of HealthIT, Agency for Healthcare Research and Quality (AHRQ) Before We Begin – Teresa Zayas-CabanIntroduction – Teresa Zayas-CabanPresentation Business Process Analysis Overview presented by: Claudia Brogan, MS Ed, Training Manager, PublicHealth Informatics Institute Kelley G. Chester, MPH, Business Analyst, PublicHealth Informatics InstituteQuestions and Answers – Teresa Zayas-CabanClosing Remarks – Teresa Zayas-Caban
Before we begin Please note all participants were placed on mute as theyjoined the Webinar. If you wish to be unmuted, choose the “raise hand” optionto notify the host. If you have a question during the presentation, pleasesend your question to all panelists through the chat. At theend of the presentation, there will be a question andanswer period. Please e-mail Nicole Knops at nknops@rti.org if youwould like a copy of today’s presentation slides. We are currently in the process of posting all of the TAWebinar presentation slides to the project Web site:http://healthit.ahrq.gov/Medicaid-SCHIP
Business Process AnalysisOverviewPresented by:Claudia Brogan, MS Ed, Training ManagerKelley G. Chester, MPH, Business AnalystPublic Health Informatics Institute
Agenda Introduction and overview Terms and definitions Business process analysis tools Business Process Matrix Context Diagram Task Flow Diagram Application to public health 2009 Public Health Informatics Institute
Learning ObjectivesBy the end of the session, you will be able to: List the benefits of business process analysis Describe the primary tools used when doingbusiness process analysis Describe the basic steps involved in doingbusiness process analysis 2009 Public Health Informatics Institute
Terminology Business process Business process analysis Business process redesign Requirements definition 2009 Public Health Informatics Institute
Common TerminologyQ. What is the “business” of public health?A. The activities you do to provide theservices that meet the public healthobjectives of the communities you serve. 2009 Public Health Informatics Institute
Common TerminologyQ. What is a business process?A. A set of activities and tasks that logicallygroup together to accomplish a goal orproduce something of value for thebenefit of the organization, stakeholder orcustomer. 2009 Public Health Informatics Institute
Collaborative RequirementsDevelopment Methodology 2009 Public Health Informatics Institute
Business Process Analysis Purpose – To evaluate how a task iscurrently performed Asks – How do we do our work? 2009 Public Health Informatics Institute
Business Process AnalysisTools Text Tool Business Process Matrix Graphical Tools Context DiagramTask Flow Diagram 2009 Public Health Informatics Institute
Business Process MatrixA table that helps keep track of all thebusiness processes you are mapping 2009 Public Health Informatics Institute
Business Process MatrixGoal(s)ObjectivesThe majorgoal that theprocesssupports. Thegoal is the endstate to beachieved, andshould bedefined interms of thebenefits to thecommunity.A concretestatementdescribingwhat thebusinessprocess seeksto achieve. Awell-wordedobjective willbe alistic, andTimebound. 2009 Public Health Informatics Institute MeasurableOutcomesThe resultingtransaction ofa businessprocess thatindicates thegoal(s) andobjectiveshave beenmet.
Context Diagrams Who: Entities What: Transactions (exchanges) Why: OutcomeEntity 2009 Public Health Informatics InstituteEntity
Context DiagramsExample: Restaurant PermitApplicationLocal HealthDepartment 2009 Public Health Informatics InstituteInspectionPermitRestaurant
Task Flow DiagramsTaskDecisionChoice AChoice BInformation Flow 2009 Public Health Informatics Institute
Task Flow Diagrams 2009 Public Health Informatics Institute
Entity 1Task Flow DiagramsTaskTaskTaskEntity 2NoTask 2009 Public Health Informatics InstituteTaskDecisionYesTask
Business Process AnalysisStepsAttain full understanding of the process: Define goals and objectives Model context of work Identify business rules Describe tasks and workflow Identify common task sets
Purpose of Business ProcessAnalysis Guide discussion among stakeholders. This phase of systems design must haveheavy user involvement.Record important information regardingthe system to be designed.Refine the problem statement. Defineboundary of project in relation to businesswork tasks it is going to support. 2009 Public Health Informatics Institute
Benefits of Collaborating onBusiness Process Analysis Common vocabulary and definitions Better understanding of business processes that IT will supportOpportunity to learn from others’approaches and improve processesDocumentation of processes facilitatesrequirements development 2009 Public Health Informatics Institute
Benefits of Collaborating onBusiness Process Analysis Interoperability Increased vendor interest in public health Evidence to gain financial support 2009 Public Health Informatics Institute
Application to Public Health 2009 Public Health Informatics Institute
Thank you for your attentionFor more information about the PublicHealth Informatics Institute, visit us on theWeb at:http://www.phii.org 2009 Public Health Informatics Institute
Example of System-EnabledTasks 2009 Public Health Informatics Institute
Question and Answer Please type your question into the chat box.If you wish to be unmuted, choose the“raise hand” option to notify the host.Funded by the Agency for HealthcareResearch and Quality
Subscribe to the Listserv Subscribe to the AHRQ Medicaid-CHIP listserv toreceive announcements about program updates andupcoming TA Webinars and Workshops.Click here to subscribe to the listserv—a prefilledmessage will open; enter your name after the text in thebody of the message and send.Or follow the instructions below Send an e-mail message to: listserv@list.ahrq.gov. On the subject line, type Subscribe. In the body of the message type sub Medicaid-SCHIP-HITand your full name. For example, sub Medicaid-SCHIP-HITJohn Doe. You will receive a message asking you to confirm yourintent to sign up.
Evaluation Immediately following the Webinar, anevaluation form will appear on your screen.We would very much like to get your feedback;your input is extremely important to us and willhelp to improve future sessions to ensure weprovide the best possible assistance to youragency.If you do not have time to complete theevaluation immediately following the Webinar orwould rather receive the form via e-mail, pleasecontact Nicole Knops at nknops@rti.org.As always, thank you!
Comments and Recommendationsfor Future Sessions Please send your comments andrecommendations for future sessions to theproject’s e-mail address:Medicaid-SCHIP-HIT@ahrq.hhs.gov
Project InformationPlease send comments and recommendations to:Medicaid-SCHIP-HIT@ahrq.hhs.govor Call edicaid-SCHIP
The Importance of Business Process Analysis in Health IT Project Planning and Implementation Monday, August 24, 2009 2:00 – 3:30 p.m. Eastern. Presented by: Claudia Brogan, MS Ed, Training Manager, Public Health Informatics Institute. Kelley G. Chester, MPH, Business Analyst, Public Health Informatics Institute. Moderated by: Teresa Zayas-Caban
