Transcription
Superior Court of the County of AlamedaThis document contains the court’s responses to the questions we included in a survey regarding theservices that the Administrative Office of the Courts (AOC) indicates providing to the courts. Our surveyasked each of the trial courts, the courts of appeal, and the Supreme Court to indicate which services thateach court has used. In addition, our survey asked each court to indicate whether or not it values eachservice. Other questions in the survey asked about the quality of the services that AOC provides and theimportance of the services to the court’s operations.After the courts responded to our survey, we identified, in consultation with the AOC, eight services inour survey that do not apply to the trial courts. We excluded these eight services from the analyses thatsupport the survey-related tables and figures that appear in our audit report.Finally, for a copy of the survey instrument please follow this link.
2014-107 AOC ServicesQ3: Access Services1. Self‐Help legal, training, program, educationsupportHave used this service, Consider service tobe valuable2. Sargent Shriver Civil Counsel Pilot ProgramHave used this service, Consider service tobe valuable3. Self‐Help Center, Family Law Information Centers,Model Self‐Projects FundingHave used this service, Consider service tobe valuable4. Equal Access FundsHave used this service, Consider service tobe valuable5. Judicial Branch Self‐Help Website and resourcesHave used this service, Consider service tobe valuable6. On‐line Document Assembly/Forms CompletionProgramsHave used this service, Consider service tobe valuable7. American with Disabilities Act subject matterexpertise provided in response to individual courtrequests for assistance with resolving a specific ADAissue, and ADA training specialized for individual trialcourtsHave used this service, Consider service tobe valuable8. Administration and management of theJusticeCorps volunteer programHave used this service, Consider service tobe valuable9. Plain language forms and instructionsHave used this service, Consider service tobe valuableQ4: Please select the rating that best reflects the overall quality of service that you have received forthis group of services. If you have not used any of the above services, please select the "no opinion"option.(no label)ExcellentQ5: How important, overall, is this group of services to your trial court operations?(no label)Very ImportantQ6: Have cuts to your budget made this group of services, overall, more important or less importantto your operations?(no label)Much more importantPAGE 6: Section 3: EvaluationSuperior Court of the County of Alameda2 / 24
2014-107 AOC ServicesQ7: Audit Services11. Regular financial, operational, and complianceauditsHave used this service, Consider service tobe valuable12. Special investigations concerning misappropriationof funds, potential losses, etc.Have used this service, Consider service tobe valuable14. Technical advice regarding audit, accountingcompliance, and operational requirementsHave used this service, Consider service tobe valuableQ8: Please select the rating that best reflects the overall quality of service that you have received forthis group of services. If you have not used any of the above services, please select the "no opinion"option.(no label)GoodQ9: How important, overall, is this group of services to your trial court operations?(no label)Somewhat ImportantQ10: Have cuts to your budget made this group of services, overall, more important or less importantto your operations?(no label)Somewhat more importantPAGE 7: Section 3: EvaluationQ11: Capital Projects and Facilities Services16. Fiscal management, oversight and accountabilityfunctions for the judicial branch capital outlay programincluding cash flow projections for various constructionfundsHave used this service, Consider service tobe valuable17. Site selection, due diligence and negotiation ofacquisition agreements for capital projects and staffservices to Project Advisory Groups comprised ofcourt and justice partner stakeholdersHave used this service, Consider service tobe valuable18. Management of California Environmental QualityAct responsibilities to comply with regulatory statute,including community hearings on capital projectimpactsHave used this service, Consider service tobe valuable19. Creation, management and implementation ofrelated procedures reflecting best practices for newcourthouse design and constructionHave used this service, Consider service tobe valuable20. Preparation of fiscal data for Five YearInfrastructure Plan and fiscal documentsHave used this service, Consider service tobe valuableSuperior Court of the County of Alameda3 / 24
2014-107 AOC Services21. Selection of capital building systems andequipment based on life‐cycle analysis of long‐termcostsHave used this service, Consider service tobe valuable22. Development and implementation of riskmanagement for capital projects and court facilitiesHave used this service, Consider service tobe valuable23. Development and implementation of property andcommercial insurance programs for judicial branchentities, and as requested assistance with theirproperty and liability insurance needsHave used this service, Consider service tobe valuable24. Oversight of the design and installation of audiovisual low voltage technical infrastructure in courtfacilities, and development of statewide standards foruse of video over the technical infrastructureHave used this service, Consider service tobe valuable25. Subject matter expertise on health and safetyissues and technical assistance relating to firepreventionHave used this service, Consider service tobe valuable26. Operations and maintenance of court facilitieswhich includes physical, financial, and contractualmanagement and delivery of routine operations andmaintenance services, and provision of utilities andinsuranceHave used this service, Consider service tobe valuable27. Management of 24/7 call center for maintenance ofbranch facilitiesHave used this service, Consider service tobe valuable28. Monitoring of ongoing compliance with state andlocal environmental regulations which pertain to theoperational life of a facilityHave used this service, Consider service tobe valuable29. Negotiation and administration of AOC and courtfunded leases, licenses, and other occupancy, andrenegotiation of leases to generate space reductionand rent savingsHave used this service, Consider service tobe valuable30. Management of disposition for facilities no longerneeded for court operations and facilities permanentlyand temporarily closed by court due to fiscalconstraintsHave used this service, Consider service tobe valuable31. Provision of deferred maintenance and functionalimprovementsHave used this service, Consider service tobe valuable32. Development, implementation, and managementof the preventive maintenance program for assetsHave used this service, Consider service tobe valuable34. Management of Facilities Event Licensing for thirdparty use of court facilitiesHave used this service, Consider service tobe valuable36. Maintenance and administration of the ComputerAided Facility Management (CAFM) System todispatch Service Work Order requests and authorizelease paymentsHave used this service, Consider service tobe valuableSuperior Court of the County of Alameda4 / 24
2014-107 AOC ServicesQ12: Delivery of professional project management and related services for capital projects, including:38. Architectural and engineering design servicesHave used this service, Consider service tobe valuable39. Environmental analyses of potential courthouseconstruction sitesHave used this service, Consider service tobe valuable40. Construction inspection services program forcapital projects, facility modification, and facilitymanagement programsHave used this service, Consider service tobe valuable41. Functional and space planning and programmingHave used this service, Consider service tobe valuable42. Approval by authorities having jurisdictionHave used this service, Consider service tobe valuable43. Sustainable design and design approvalHave used this service, Consider service tobe valuable44. Construction execution delivery includingcommissioning servicesHave used this service, Consider service tobe valuable45. Completion and occupancy and transition planningHave used this service, Consider service tobe valuable46. Preparation for and administration of all internaland external State (Judicial, Executive, andLegislative) and other approvalsHave used this service, Consider service tobe valuableQ13: Establishment and implementation of policies for the judicial branch capital program, including:47. Program ManagementHave used this service, Consider service tobe valuable48. Prioritization MethodologyHave used this service, Consider service tobe valuable49. Trial Court Facilities StandardsHave used this service, Consider service tobe valuable50. Site Selection and AcquisitionHave used this service, Consider service tobe valuable51. ContractingHave used this service, Consider service tobe valuableQ14: Please select the rating that best reflects the overall quality of service that you have receivedfor this group of services. If you have not used any of the above services, please select the "noopinion" option.(no label)GoodQ15: How important, overall, is this group of services to your trial court operations?(no label)Superior Court of the County of AlamedaVery Important5 / 24
2014-107 AOC ServicesQ16: Have cuts to your budget made this group of services, overall, more important or less importantto your operations?(no label)Much more importantPAGE 8: Section 3: EvaluationQ17: Collaborative Courts Services57. Legal, training, and program assistance to supportAdult and Juvenile Justice Drug CourtsHave used this service, Consider service tobe valuable58. Legal, training, and program assistance to supportElder CourtsHave used this service, Consider service tobe valuable60. Legal, training, and program assistance to supportMental Health Courts: Adults and Dependency andJuvenile JusticeHave used this service, Consider service tobe valuable61. Legal, training, and program assistance to supportReentry Courts for parolees and realigned populationsHave used this service, Consider service tobe valuable62. Legal, training, and program assistance to supportUnified Courts for FamiliesHave used this service, Consider service tobe valuable65. Substance Abuse Focus Grants fundingHave used this service, Consider service tobe valuable66. Research and analysis assistanceHave used this service, Consider service tobe valuableQ18: Please select the rating that best reflects the overall quality of service that you have receivedfor this group of services. If you have not used any of the above services, please select the "noopinion" option.(no label)GoodQ19: How important, overall, is this group of services to your trial court operations?(no label)Very ImportantQ20: Have cuts to your budget made this group of services, overall, more important or less importantto your operations?(no label)No ChangePAGE 9: Section 3: EvaluationSuperior Court of the County of Alameda6 / 24
2014-107 AOC ServicesQ21: Communications Services74. Consultation and counsel on media strategies forprograms, projects, and initiativesHave used this service, Consider service tobe valuable75. Research and response to inquiries from thecourts, media, and the public, as well as tracking andreporting on interactionsHave used this service, Consider service tobe valuable76. Input on strategy for news releases, drafting anddissemination and monitoring and reporting oncoverageHave used this service, Consider service tobe valuableQ22: Please select the rating that best reflects the overall quality of service that you have receivedfor this group of services. If you have not used any of the above services, please select the "noopinion" option.(no label)GoodQ23: How important, overall, is this group of services to your trial court operations?(no label)Somewhat ImportantQ24: Have cuts to your budget made this group of services, overall, more important or less importantto your operations?(no label)Somewhat more importantPAGE 10: Section 3: EvaluationSuperior Court of the County of Alameda7 / 24
2014-107 AOC ServicesQ25: Criminal Justice Services79. Technical assistance, training, legal advice, andsubject matter expertise on criminal justicerealignment including data collection, analysis, andinformation disseminationHave used this service, Consider service tobe valuable80. Written and oral legal advice provided to individualtrial courts on a case-by-case basis on a wide array ofcriminal law and procedure issues, including newstatutory requirements and responsibilitiesHave used this service, Consider service tobe valuable83. Data collection and reporting on probationrevocations, sentencing outcomes,and other criminallaw related issues (California Corrections PerformanceIncentive Act and criminal justice realignment)Have used this service, Consider service tobe valuable84. Subject matter expertise, legal advice, andtechnical assistance with issues relating to trafficrelated mattersHave used this service, Consider service tobe valuable86. Legal advice and technical assistance withemerging statewide issues related to criminal law andprocedures (e.g., implementation of pretrial programs,Affordable Care Act, and prohibited and armedpersons with mental illness reporting requirements)Have used this service, Consider service tobe valuableQ26: Please select the rating that best reflects the overall quality of service that you have receivedfor this group of services. If you have not used any of the above services, please select the "noopinion" option.(no label)GoodQ27: How important, overall, is this group of services to your trial court operations?(no label)Somewhat ImportantQ28: Have cuts to your budget made this group of services, overall, more important or less importantto your operations?(no label)Somewhat more importantPAGE 11: Section 3: EvaluationSuperior Court of the County of Alameda8 / 24
2014-107 AOC ServicesQ29: Education and Training Services88. Judicial ethics training as required for participantsin the Commission on Judicial Performance InsuranceProgramHave used this service, Consider service tobe valuable89. Institute for Court Management certificationprogram for court managersHave used this service, Consider service tobe valuable90. Court Clerk Training InstituteHave used this service, Consider service tobe valuable91. Court manager and supervisor trainingHave used this service, Consider service tobe valuable92. ADA Annual Statewide Training and consulting forADA coordinatorsHave used this service, Consider service tobe valuable93. Statewide broadcasts for Trial and Appellate Courtjudicial officers, CEOs and court staffHave used this service, Consider service tobe valuable94. Statewide and regional education (i.e., Beyond theBench)Have used this service, Consider service tobe valuable95. Development of customized training for the courts(e.g., judicial education, management training, culturalcompetency training)Have used this service, Consider service tobe valuable96. Collaborative statewide, regional, and distanceeducation and multi-disciplinary programs with stateand national partnersHave used this service, Consider service tobe valuable97. Training on use of the Computer Aided FacilityManagement (CAFM) application for requesting,monitoring, and evaluating building servicesHave used this service, Consider service tobe valuable98. Development of online educational resources forjudges, court staff, supervisors and managersHave used this service, Consider service tobe valuable102. Development of public guides for children incourt, victims’ services, and court proceedings forfamiliesHave used this service, Consider service tobe valuable103. Job Aids for court staff, supervisors, andmanagersHave used this service, Consider service tobe valuable105. Faculty development program, webinars andonline resources to prepare and support statewide andlocal court facultyHave used this service, Consider service tobe valuable106. Meeting planning, registration and conferenceservices for all education programs, Judicial Councilmeetings and other AOC meetingsHave used this service, Consider service tobe valuable108. Jury education materials in support of successfuljury participationHave used this service, Consider service tobe valuableSuperior Court of the County of Alameda9 / 24
2014-107 AOC ServicesQ30: Statewide training for new Judicial Officers, including:109. New Judge OrientationHave used this service, Consider service tobe valuable110. Primary Assignment Orientations (civil, criminal,probate, dependency, delinquency, family)Have used this service, Consider service tobe valuable111. B.E. Witkin Judicial CollegeHave used this service, Consider service tobe valuableQ31: Statewide education for experienced Judicial Officers and Judicial Attorneys, including:113. Criminal Assignment CoursesHave used this service114. Qualifying Ethics TrainingHave used this service, Consider service tobe valuable115. Complex Civil and Advanced CivilHave used this service, Consider service tobe valuable116. California Environmental Quality Act (CEQA)Have used this service, Consider service tobe valuable117. Domestic Violence coursesHave used this service, Consider service tobe valuable118. Institutes (in civil, criminal, juvenile, family,probate, and rural courts)Have used this service, Consider service tobe valuable119. Institutes for Appellate and Trial Court AttorneysHave used this service, Consider service tobe valuableQ32: Statewide Education for Judicial Leaders, including:120. PJ/CEO Court Management ProgramHave used this service, Consider service tobe valuable121. Supervising Judges InstituteHave used this service, Consider service tobe valuableQ33: Please select the rating that best reflects the overall quality of service that you have receivedfor this group of services. If you have not used any of the above services, please select the "noopinion" option.(no label)ExcellentQ34: How important, overall, is this group of services to your trial court operations?(no label)Very ImportantQ35: Have cuts to your budget made this group of services, overall, more important or less importantto your operations?(no label)Superior Court of the County of AlamedaMuch more important10 / 24
2014-107 AOC ServicesPAGE 12: Section 3: EvaluationQ36: Family Services122. AB 1058 Legal, Program Support and Fundingand Administration for Child Support Commissionersand Family Law FacilitatorsHave used this service, Consider service tobe valuable124. Information and technical assistance to FamilyCourtsHave used this service, Consider service tobe valuable125. Family and Juvenile court judicial and staffworkload study and needs assessmentHave used this service, Consider service tobe valuable126. Family Law websites (including Families Changeand Parent Orientation video) content, maintenanceand administrationHave used this service, Consider service tobe valuable131. California Courts Protective Orders RegistryHave used this service, Consider service tobe valuableQ37: Please select the rating that best reflects the overall quality of service that you have receivedfor this group of services. If you have not used any of the above services, please select the "noopinion" option.(no label)GoodQ38: How important, overall, is this group of services to your trial court operations?(no label)Somewhat ImportantQ39: Have cuts to your budget made this group of services, overall, more important or less importantto your operations?(no label)No ChangePAGE 13: Section 3: EvaluationSuperior Court of the County of Alameda11 / 24
2014-107 AOC ServicesQ40: Fiscal Services132. BudgetingHave used this service, Consider service tobe valuable133. Centralized TreasuryHave used this service, Consider service tobe valuable134. Payroll and controller servicesHave used this service, Consider service tobe valuable135. Master contracts/procurement assistanceHave used this service, Consider service tobe valuable136. Financial Management ‐ accounting and reportingHave used this service, Consider service tobe valuable137. Accounts Payable supportHave used this service, Consider service tobe valuable138. Trust Accounting supportHave used this service, Consider service tobe valuable139. Financial policies and proceduresHave used this service, Consider service tobe valuable140. Fiscal training and assistanceHave used this service, Consider service tobe valuable141. Grants AdministrationHave used this service, Consider service tobe valuable142. Enhanced Collections guidelines and assistancefor courts and countiesHave used this service, Consider service tobe valuable143. Provision and maintenance of financialinformation available through the judicial branchwebsiteHave used this service, Consider service tobe valuableQ41: Please select the rating that best reflects the overall quality of service that you have receivedfor this group of services. If you have not used any of the above services, please select the "noopinion" option.(no label)GoodQ42: How important, overall, is this group of services to your trial court operations?(no label)Very ImportantQ43: Have cuts to your budget made this group of services, overall, more important or less importantto your operations?(no label)Much more importantPAGE 14: Section 3: EvaluationSuperior Court of the County of Alameda12 / 24
2014-107 AOC ServicesQ44: Human Resources Services144. Labor relations and collective bargaining servicesHave used this service, Consider service tobe valuable145. Employee ve managementHave used this service, Consider service tobe valuable146. Judicial payroll and benefitsHave used this service, Consider service tobe valuable148. Trial court payroll services through Phoenix orADPHave used this service, Consider service tobe valuable150. Judicial Branch Workers' Compensation programoversight and administrationHave used this service, Consider service tobe valuableQ45: Please select the rating that best reflects the overall quality of service that you have receivedfor this group of services. If you have not used any of the above services, please select the "noopinion" option.(no label)GoodQ46: How important, overall, is this group of services to your trial court operations?(no label)Somewhat ImportantQ47: Have cuts to your budget made this group of services, overall, more important or less importantto your operations?(no label)Somewhat more importantPAGE 15: Section 3: EvaluationQ48: Information Technology Services152. California Courts Protective Order Registry(CCPOR)Have used this service, Consider service tobe valuable153. Judicial Branch Statistical Information System(JBSIS)Have used this service, Consider service tobe valuable154. Phoenix Financial, procurement and HR/PayrollSystemHave used this service, Consider service tobe valuable155. Computer‐ Aided Facilities Management System(CAFM)Have used this service, Consider service tobe valuable164. Development and maintenance of the judicialbranch public website, Serranus, and other judicialbranch websitesHave used this service, Consider service tobe valuableSuperior Court of the County of Alameda13 / 24
2014-107 AOC ServicesQ49: Please select the rating that best reflects the overall quality of service that you have receivedfor this group of services. If you have not used any of the above services, please select the "noopinion" option.(no label)GoodQ50: How important, overall, is this group of services to your trial court operations?(no label)Very ImportantQ51: Have cuts to your budget made this group of services, overall, more important or less importantto your operations?(no label)Somewhat more importantPAGE 16: Section 3: EvaluationQ52: Juvenile Services167. Court-Appointed Special Advocates (CASA)program administration, funding and educationHave used this service, Consider service tobe valuable169. Court appointed dependency counsel funding,budgeting, and program managementHave used this service, Consider service tobe valuable170. Dependency Representation, Administration,Funding, and Training (DRAFT) programHave used this service, Consider service tobe valuable173. Judicial Resources and Technical AssistanceProgram for dependency casesHave used this service, Consider service tobe valuable174. Information and technical assistance to juvenilecourtsHave used this service, Consider service tobe valuable177. California Dependency Online Guide (CalDog)Have used this service, Consider service tobe valuable178. Child Welfare County Data Profiles UpdatesHave used this service, Consider service tobe valuableQ53: Please select the rating that best reflects the overall quality of service that you have receivedfor this group of services. If you have not used any of the above services, please select the "noopinion" option.(no label)GoodQ54: How important, overall, is this group of services to your trial court operations?(no label)Superior Court of the County of AlamedaVery Important14 / 24
2014-107 AOC ServicesQ55: Have cuts to your budget made this group of services, overall, more important or less importantto your operations?(no label)Somewhat more importantPAGE 17: Section 3: EvaluationQ56: Language Services179. Court interpreter test administration,development, and maintenance oversightHave used this service, Consider service tobe valuable180. Court interpreter outreach and recruitmentHave used this service, Consider service tobe valuable181. Court interpreter education and trainingHave used this service, Consider service tobe valuable184. Court Interpreter Database Collection System(CIDCS)Have used this service, Consider service tobe valuable185. Certified and Registered Master List Maintenanceof Court InterpretersHave used this service, Consider service tobe valuable186. Cross-Assignment of Court Interpreter EmployeesHave used this service, Consider service tobe valuable187. Translations of forms, Web site, signage andother resourcesHave used this service, Consider service tobe valuable188. Management of technology to assist in the use ofAmerican Sign Language and master contract fortelephonic interpreting servicesHave used this service, Consider service tobe valuableQ57: Please select the rating that best reflects the overall quality of service that you have receivedfor this group of services. If you have not used any of the above services, please select the "noopinion" option.(no label)GoodQ58: How important, overall, is this group of services to your trial court operations?(no label)Very ImportantQ59: Have cuts to your budget made this group of services, overall, more important or less importantto your operations?(no label)No ChangePAGE 18: Section 3: EvaluationSuperior Court of the County of Alameda15 / 24
2014-107 AOC ServicesQ60: Legal Services189. Legal support with claims including investigationsand responsesHave used this service, Consider service tobe valuable190. Management of labor-related matters (such asPublic Employment Relations Board hearings andarbitrations)Have used this service, Consider service tobe valuable191. Management of affirmative litigationHave used this service, Consider service tobe valuable192. Litigation management, including selection anddirection of outside counsel to defend courts, judicialofficers, court employees, and council membersHave used this service, Consider service tobe valuable193. Legal advice and guidance to courts andeducation of court staff regarding evolving lawaffecting employment and labor issuesHave used this service, Consider service tobe valuable194. Legal advice and consultation on a broadspectrum of judicial administration mattersHave used this service, Consider service tobe valuable195. Legal advice and consultation on transactionalbusiness issues, including real estate transactions,solicitations, contracting and the procurement of goodsand services, and Court/County MOUsHave used this service, Consider service tobe valuable196. Legal advice and representation regardingexternal audits/investigationsHave used this service, Consider service tobe valuable197. Assistance with responding to subpoenas anddisqualification statementsHave used this service, Consider service tobe valuable200. Legal advice and assistance with petitions forcomplex civil case coordinationHave used this service, Consider service tobe valuable201. Provision of legal support for acquisition,financing, construction, renovation, operation, andmaintenance of court facilitiesHave used this service, Consider service tobe valuableQ61: Subject matter expertise and technical assistance with issues, including:203. Access and fairnessHave used this service, Consider service tobe valuable209. Family and juvenile lawHave used this service, Consider service tobe valuable210. Judicial administrationHave used this service, Consider service tobe valuableSuperior Court of the County of Alameda16 / 24
2014-107 AOC ServicesQ62: Please select the rating that best reflects the overall quality of service that you have receivedfor this group of services. If you have not used any of the above services, please select the "noopinion" option.(no label)ExcellentQ63: How important, overall, is this group of services to your trial court operations?(no label)Very ImportantQ64: Have cuts to your budget made this group of services, overall, more important or less importantto your operations?(no label)Much more importantAdditional CommentsThese services are incredibly important. however, cuts to the AOC budget have reduced in such drasticreductions in its Legal Services Office that the courts can no longer rely significantly on the group forassistance.PAGE 19: Section 3: EvaluationQ65: Leg
Superior Court of the County of Alameda. Q3: Access Services 1. Self‐Help legal, training, program, education support Have used this service, Consider service to . Management of California Environmental Quality Act responsibilities to comply with regulatory
